Canvas System Status

Source: http://status.instructure.com

Users are unable to share to Commons.

Feb 11, 17:04 MST
Resolved - At 2:47 pm MST sharing to Commons went down. During this time no one in Canvas could share to commons. Our team was able to address the issue and restore sharing to Commons by 4:57 pm MST.

Canvas users in the US may be experiencing Slowness

Feb 5, 05:35 MST
Resolved - Or DevOps Team has identified and resolved the page load times for effected users. We apologize for any inconvenience caused.

Feb 5, 05:09 MST
Investigating - We are aware of slowness effecting a small portion of users in the US Central area. We apologize for the disruption to service and or Devops team are working on resolving the page page load times.

Some users experiencing page errors while trying to access Canvas

Feb 2, 11:01 MST
Investigating - Some users are experiencing intermittent access when trying to load pages within Canvas resulting in page errors being displayed. Our DevOps team is aware of the issue and working to deploy a solution. We apologize for any inconvenience this has caused.

Some users may be experiencing slowness when accessing Canvas

Feb 1, 21:40 MST
Identified - Our DevOps team has isolated the cause of the issue and is working on a resolution. Again, we apologize for any inconvenience this has caused your users, and we appreciate your patience.

Feb 1, 21:04 MST
Investigating - Some users may be experiencing longer load times and page errors when attempting to access Canvas. Our DevOps team is aware and currently working on getting this resolves as soon as possible. We apologize for any inconvenience this may be causing you and will provide an update as soon as it becomes available.

Users are experiencing slowness or timeouts when accessing Canvas

Jan 31, 22:01 MST
Resolved - The issue has been resolved. Thank you again for your patience.

Jan 31, 21:18 MST
Monitoring - Some Canvas users were experiencing longer load times than expected between 8:36 pm MST and 9:01 pm MST. Our DevOps team has invested the cause and are currently working on implementing a solution. We apologize for any inconvenience this may have caused you and will continue to monitor the situation.

Canvas Support Phones and Chats not available at this time

Jan 30, 02:43 MST
Monitoring - IT Services have restored the Internet and we are once again able to accept Calls and Chats. We apologize for the disruption to your service. We will continue to monitor the situation and will post an update within the next hour at 10:40 GMT.

Jan 30, 02:38 MST
Identified - Due to a local internet outage starting at 09:30 Canvas Support agents are unable to take calls and chats at this time. IT services are working to restore service. Please press the Report a Problem button in Canvas to send an email to Canvas Support or leave a Voicemail and we will get back to you as soon as we are able.

Sharing to Commons Unavailable

Jan 27, 19:14 MST
Resolved - At 6:02 pm MST sharing to Commons was unavailable. During this time no one in Canvas could share to commons. Our team was able to address the issue and restore sharing to Commons by 6:34 pm MST.

Users are experiencing slowness when accessing Canvas

Jan 24, 08:48 MST
Resolved - The issue has been resolved. Thank you again for your patience.

Jan 24, 08:36 MST
Monitoring - Our DevOps team identified and resolved the cause of the slowness. We will continue monitoring the situation.

Jan 24, 08:22 MST
Identified - Our DevOps team has isolated the cause of the issue and is working on a resolution. Again, we apologize for any inconvenience this has caused your users, and we appreciate your patience.

Jan 24, 08:15 MST
Update - We are still looking into the slowness issue within Canvas. We apologize for the inconvenience and appreciate your patience.

Jan 24, 07:47 MST
Investigating - Canvas users are experiencing longer load times than expected. Our DevOps team is currently investigating the cause, so we can implement a resolution. We apologize for any inconvenience this may be causing you, and appreciate your patience while we remedy this situation.

Users are experiencing slowness when accessing Canvas

Jan 24, 07:47 MST
Investigating - Canvas users are experiencing longer load times than expected. Our DevOps team is currently investigating the cause, so we can implement a resolution. We apologize for any inconvenience this may be causing you, and appreciate your patience while we remedy this situation.

Some users are experiencing slowness when accessing Canvas

Jan 22, 10:53 MST
Resolved - Our DevOps team quickly identified the source of the longer load times and are now at expected levels. We appreciate your time and patience with this situation, and apologize for any inconvenience this may have caused.

Jan 22, 07:29 MST
Monitoring - A small number of users are experiencing longer load times than expected. Our DevOps team is currently investigating the cause, so we can implement a resolution. We apologize for any inconvenience this may be causing you, and appreciate your patience while we remedy this situation.

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