Canvas System Status

Source: http://status.instructure.com

Some users are experiencing slowness when accessing Canvas

Jan 22, 07:29 MST
Monitoring - A small number of users are experiencing longer load times than expected. Our DevOps team is currently investigating the cause, so we can implement a resolution. We apologize for any inconvenience this may be causing you, and appreciate your patience while we remedy this situation.

Some users are experiencing slowness when accessing Canvas

Jan 19, 11:35 MST
Resolved - Our DevOps team quickly identified the source of the server spikes, and load times are now at expected levels. We appreciate your time and patience with this situation, and apologize for any inconvenience this may have caused you.

Jan 19, 11:28 MST
Investigating - A small number of users are experiencing longer load times than expected. Our DevOps team is currently investigating the cause, so we can implement a resolution. We apologize for any inconvenience this may be causing you, and appreciate your patience while we remedy this situation.

Some users are experiencing slowness when accessing Canvas

Jan 19, 11:35 MST
Resolved - Our DevOps team quickly identified the source of the server spikes, and load times are now at expected levels. We appreciate your time and patience with this situation, and apologize for any inconvenience this may have caused you.

Jan 19, 11:28 MST
Investigating - A small number of users are experiencing longer load times than expected. Our DevOps team is currently investigating the cause, so we can implement a resolution. We apologize for any inconvenience this may be causing you, and appreciate your patience while we remedy this situation.

Roll Call, Big SIS, and Scorm issue.

Jan 18, 10:45 MST
Resolved - The issues with Roll Call, Big SIS, and SCORM have been resolved. We appreciate your patience and apologize for the inconvenience.

Jan 18, 10:27 MST
Identified - We are currently experiencing issues with Roll Call, Big SIS, and SCORM. Our Operations team is currently investigating this. We appreciate your patience and apologize for any inconvenience this is causing.

Roll Call, Big SIS, and Scorm issue.

Jan 18, 10:45 MST
Resolved - The issues with Roll Call, Big SIS, and SCORM have been resolved. We appreciate your patience and apologize for the inconvenience.

Jan 18, 10:27 MST
Identified - We are currently experiencing issues with Roll Call, Big SIS, and SCORM. Our Operations team is currently investigating this. We appreciate your patience and apologize for any inconvenience this is causing.

Phone System connection issue

Jan 18, 10:43 MST
Resolved - We are no longer experiencing delays with our system. Our phone service is back to normal. We apologize for the inconvenience and appreciate your patience.

Jan 18, 10:12 MST
Investigating - We are currently experiencing a service interruption with our phone system. We are still able to accept incoming calls, but there is a minor delay while answering. We are working with our IT department to correct the issue. We apologize for the inconvenience and we appreciate your patience.

Phone System connection issue

Jan 18, 10:43 MST
Resolved - We are no longer experiencing delays with our system. Our phone service is back to normal. We apologize for the inconvenience and appreciate your patience.

Jan 18, 10:12 MST
Investigating - We are currently experiencing a service interruption with our phone system. We are still able to accept incoming calls, but there is a minor delay while answering. We are working with our IT department to correct the issue. We apologize for the inconvenience and we appreciate your patience.

Google LTI may be inaccessible for some users

Jan 17, 20:45 MST
Resolved - Our Operations team was able to locate the cause of this behavior and implement a solution. Again, we apologize for any inconvenience this may have caused your users.

Jan 17, 19:33 MST
Investigating - Some users may be experiencing blank pages when accessing Google LTI in Canvas. Our engineers are aware of the issue and currently working to resolve it as soon as possible. We apologize for the interruption and appreciate your patience.

Google LTI may be inaccessible for some users

Jan 17, 20:45 MST
Resolved - Our Operations team was able to locate the cause of this behavior and implement a solution. Again, we apologize for any inconvenience this may have caused your users.

Jan 17, 19:33 MST
Investigating - Some users may be experiencing blank pages when accessing Google LTI in Canvas. Our engineers are aware of the issue and currently working to resolve it as soon as possible. We apologize for the interruption and appreciate your patience.

Phone system currently down

Jan 14, 02:18 MST
Resolved - Phone Support is up and fully functional.

Jan 14, 01:22 MST
Monitoring - Phone support has stabilized and calls have been coming in steadily. We will continue to monitor the situation going forward, but our ability to receive incoming calls has been restored. We appreciate your patience.

Jan 13, 21:32 MST
Investigating - We're currently experiencing an issue which is affecting our ability to receive incoming calls and provide Support over the phone. We're working with our Service Provider to investigate the issue. We apologize for any inconvenience this may be causing, please feel free to submit a ticket or contact us via Chat as we work on a resolution. We'll provide additional updates as more information becomes available.

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