Canvas System Status

Source: http://status.instructure.com

Some Institutions Unable to Access Canvas

Aug 15, 17:07 MDT
Resolved - From 4:38 pm MDT to 4:59pm MDT, some institutions reported seeing a 'Page Error' when trying to access their Canvas instance. Our DevOps team was able to quickly identify and resolve the cause of these page errors. We apologize for any inconvenience this may have caused.

Aug 15, 16:56 MDT
Investigating - Some Institutions have reported seeing a 'Page Error' when trying to access their Canvas instance. Our DevOps team is currently investigating the cause of these page errors. We will post updates as they become available. We apologize for any inconvenience this may be causing.

Broward Users Unable to Access Canvas

Aug 14, 13:15 MDT
Resolved - Broward users were briefly encountering 500 errors when attempting to access Canvas. Our DevOps team has verified everything is running normally once again. We apologize for any trouble this may have caused.

Some Users Unable to Access Canvas

Aug 11, 09:31 MDT
Resolved - From 9:10 AM MT to 9:16 AM MT, a small percentage of Canvas users were unable to access their Canvas instance. Our DevOps team has verified everything is running normally once again. We apologize for any trouble this may have caused.

Page errors

Aug 10, 10:13 MDT
Resolved - Our DevOps team implemented a fix and at this time all users have access to Canvas. We apologize for the inconvenience.

Aug 10, 10:03 MDT
Update - Our DevOps team has a solid lead on the cause, they are working on a hot-fix and hope to test it shortly. We will provide another update as information becomes available.

Aug 10, 09:48 MDT
Investigating - Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may cause.

A small percentage of users in the US are unable to access Canvas.

Aug 9, 10:03 MDT
Resolved - After monitoring, the hotfix has returned access to all users affected. We again apologize for the downtime this morning and the inconvenience this has caused.

Aug 9, 09:35 MDT
Monitoring - The hotfix is now live, and we are seeing drastic improvement. We will continue to monitor the situation and make adjustments as needed. Those affected should now have full access to Canvas again.

Aug 9, 09:21 MDT
Identified - Our Engineers have completed a hotfix which is now being tested, before it deploys to Production. We will monitor this progress and apologize for the inconvenience

Aug 9, 09:20 MDT
Monitoring - Our Engineers have completed a hotfix which is now being tested, before it deploys to Production. We will monitor this progress and apologize for the inconvenience

Aug 9, 08:40 MDT
Identified - Our DevOps Team has identified the cause and are working diligently to fix the issue. Responsiveness will continue to improve. We will continue to update you as more information becomes available.

Aug 9, 07:51 MDT
Investigating - Starting at 07:44 AM Mountain Time a small percentage of users in the US have been unable to access Canvas. Our DevOps team is currently looking into this issue. We apologize for any inconvenience this may cause.

A small percentage of users in the US experienced intermittent page errors when accessing Canvas.

Aug 8, 21:04 MDT
Resolved - Canvas users in the US were seeing intermittent page errors in Canvas between 5:34pm and 7:23pm Mountain Time. Our Operations team was able to investigate, identify, and resolve the issue. We appreciate your patience, and apologize for any inconvenience this may have caused.

A small percentage of users in the US were unable to access Canvas.

Aug 8, 10:57 MDT
Resolved - Resolved - Canvas users in the US were seeing slow loading times and white pages in Canvas for approximately 9 minutes, between 09:55 and 10:04 Mountain Time. Our Operations team was able to quickly identify the issue and resolve it. Users are now experiencing normal load times in Canvas.

A small percentage of users in the US were unable to access Canvas.

Aug 7, 10:49 MDT
Resolved - Resolved - Canvas users in the US were seeing slow loading times and white pages in Canvas for approximately 10 minutes, between 09:53 and 10:03 Mountain Time. Our Operations team was able to quickly identify the issue and resolve it. Users are now experiencing normal load times in Canvas.

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