Canvas System Status

Source: http://status.instructure.com

Phone System connection issue

Jan 18, 10:43 MST
Resolved - We are no longer experiencing delays with our system. Our phone service is back to normal. We apologize for the inconvenience and appreciate your patience.

Jan 18, 10:12 MST
Investigating - We are currently experiencing a service interruption with our phone system. We are still able to accept incoming calls, but there is a minor delay while answering. We are working with our IT department to correct the issue. We apologize for the inconvenience and we appreciate your patience.

Google LTI may be inaccessible for some users

Jan 17, 20:45 MST
Resolved - Our Operations team was able to locate the cause of this behavior and implement a solution. Again, we apologize for any inconvenience this may have caused your users.

Jan 17, 19:33 MST
Investigating - Some users may be experiencing blank pages when accessing Google LTI in Canvas. Our engineers are aware of the issue and currently working to resolve it as soon as possible. We apologize for the interruption and appreciate your patience.

Google LTI may be inaccessible for some users

Jan 17, 20:45 MST
Resolved - Our Operations team was able to locate the cause of this behavior and implement a solution. Again, we apologize for any inconvenience this may have caused your users.

Jan 17, 19:33 MST
Investigating - Some users may be experiencing blank pages when accessing Google LTI in Canvas. Our engineers are aware of the issue and currently working to resolve it as soon as possible. We apologize for the interruption and appreciate your patience.

Phone system currently down

Jan 14, 02:18 MST
Resolved - Phone Support is up and fully functional.

Jan 14, 01:22 MST
Monitoring - Phone support has stabilized and calls have been coming in steadily. We will continue to monitor the situation going forward, but our ability to receive incoming calls has been restored. We appreciate your patience.

Jan 13, 21:32 MST
Investigating - We're currently experiencing an issue which is affecting our ability to receive incoming calls and provide Support over the phone. We're working with our Service Provider to investigate the issue. We apologize for any inconvenience this may be causing, please feel free to submit a ticket or contact us via Chat as we work on a resolution. We'll provide additional updates as more information becomes available.

Phone system currently down

Jan 13, 21:32 MST
Investigating - We're currently experiencing an issue which is affecting our ability to receive incoming calls and provide Support over the phone. We are investigating with our service provider. We apologize for any inconvenience this may be causing, Please feel free to submit a ticket or contact us via Chat as we work on a resolution.

Issue with the Canvas Ticketing system

Jan 13, 08:09 MST
Resolved - This incident has been resolved.

Jan 13, 01:13 MST
Monitoring - Our ability to send email responses has been restored. We will continue to monitor the situation to ensure it's fully functional.

Jan 13, 01:01 MST
Identified - We have run into an issue with our ticketing system which is affecting our ability to send email responses. Phone and Chat support are still operational. We apologize for any inconvenience this may be causing and are working on a resolution with our service provider.

Issue with the Canvas Ticketing system

Jan 13, 01:13 MST
Monitoring - Our ability to send email responses has been restored. We will continue to monitor the situation to ensure it's fully functional.

Jan 13, 01:01 MST
Identified - We have run into an issue with our ticketing system which is affecting our ability to send email responses. Phone and Chat support are still operational. We apologize for ay inconvenience this may be causing and are working on a resolution with our service provider.

A small amount of users in the U.S. were unable to access Canvas

Jan 12, 01:05 MST
Resolved - Canvas was inaccessible for some users between 00:10 - 00:35 MST. Our DevOps team was quickly able to identify the cause of the performance issues, and have resolved the situation. We're very sorry for any inconvenience this may have caused you.

A small amount of users in the U.S. were unable to access Canvas

Jan 12, 01:05 MST
Resolved - Canvas was inaccessible for some users between 00:10 - 00:35 MST. Our DevOps team was quickly able to identify the cause of the performance issues, and have resolved the situation. We're very sorry for any inconvenience this may have caused you.

Some users experiencing page time outs while trying to access Canvas

Jan 8, 10:41 MST
Resolved - Our DevOps team was able to locate the cause of this behavior and implement a solution. Again, we apologize for any inconvenience this may have caused your users.

Jan 8, 08:33 MST
Identified - Some users are experiencing intermittent access when trying to load pages within Canvas resulting in page errors being displayed. Our DevOps team has identified the issue, and is currently working to deploy a fix. We apologize for any inconvenience this has caused.

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