Canvas System Status

Source: http://status.instructure.com

Some users are experiencing long load times when accessing Canvas

Aug 16, 08:58 MDT
Resolved - The issue has been resolved, and Canvas is loading normally once again. Thank you so much for your patience.

Aug 16, 08:51 MDT
Monitoring - Some Canvas users are sporadically experiencing longer loading times when accessing Canvas. Our Devops team has been made aware and are currently investigating this behavior. We'll be posting an additional update shortly.

Phone Support system down

Aug 9, 23:06 MDT
Resolved - Canvas phone support is back to being fully operational. We apologize for any inconvenience this may have caused.

Aug 9, 23:02 MDT
Investigating - We are experiencing issues with our phone support system. No callers are able to contact to Canvas Support via phone. We are in the process of contacting the vendor to correct this issue.

Some users are experiencing long load times when accessing Canvas

Aug 7, 09:41 MDT
Monitoring - Some Canvas users are sporadically experiencing longer loading times when accessing Canvas. Our Devops team has been made aware and are currently investigating this behavior. We'll be posting an additional update shortly.

Some users are experiencing long load times when accessing Canvas

Aug 7, 08:36 MDT
Identified - Some Canvas users are sporadically experiencing longer loading times when accessing Canvas. Our Devops team has been made aware and are currently investigating this behavior. We'll be posting an additional update shortly.

Canvas jobs are experiencing higher than normal load times

Aug 1, 07:35 MDT
Resolved - This incident has been resolved.

Aug 1, 07:10 MDT
Identified - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Some user's are receiving errors when accessing Canvas.

Aug 1, 06:06 MDT
Resolved - After the fix put into place by our team we have verified that this issue is now resolved.

Aug 1, 05:57 MDT
Monitoring - Our team was able to identify the cause of the errors and correct it. We will continue to monitor the fix to ensure that everything remains operational.

Aug 1, 05:51 MDT
Investigating - Some user's are receiving timeout errors when accessing their Canvas pages. We are currently investigating this behavior and apologize for any inconvenience.

Some users are unable to access Canvas

Jul 23, 12:39 MDT
Monitoring - Our DevOps team was able to determine the cause of this error message that users are receiving and was able to resolve the issue. We are currently monitoring this issue to verify that this fix is stable.

Jul 23, 12:31 MDT
Investigating - We have reports of users running into errors that are preventing them from accessing Canvas. We are currently investigating this issue

Some Vanity URLs were unaccessible.

Jul 19, 13:02 MDT
Resolved - Starting at 12:37pm MST, we received reports of certain Custom URLs giving users a 503 error when accessing them. Our Devops team was able to ascertain the cause and resolve the issue, and those URLs are accessible now. We apologize for the inconvenience this has caused users.

Some users are experiencing long load times when accessing Canvas

Jul 18, 16:24 MDT
Monitoring - Our Devops team were able to identify and applied a fix, and it appears Canvas is operating within normal parameters. We are monitoring the situation, and will provide an update soon.

Jul 18, 16:13 MDT
Investigating - Some Canvas users are sporadically experiencing longer loading times when accessing Canvas. Our Devops team has been made aware and are currently investigating this behavior. We'll be posting an additional update shortly.

Some Users in Sydney region are experiencing errors when trying to access Canvas

Jul 10, 00:35 MDT
Investigating - Some Canvas users are experiencing a 500 page error when attempting to get access to Canvas. We are investigating the problem and will be back shortly with further information.

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