Canvas System Status

Support Phone System down

Nov 12, 11:55 MST
Resolved - The Support Phone System is fully operational at this time. We appreciate your patience and apologize for any inconvenience this has caused in contacting our Support team.

Nov 12, 11:40 MST
Monitoring - This issue appears to be resolved. We will monitor closely for the next 15 minutes and will provide an update when we are in the clear. We appreciate your patience.

Nov 12, 11:31 MST
Investigating - Our Support Phone System is down at the moment. We are working with the vendor to resolve this as soon as possible. If your institution has chat support available please use that for the time being.

Canvas Support Chat Tool

Nov 11, 05:33 MST
Investigating - We are currently working with our team to investigate problems with the chat tool used to contact Canvas Support. The phone lines are operational and Support can be reached at the phone number available through the Help menu located on the Canvas page at this time.

11/7/2019 Canvas users are experiencing 500 errors when in Canvas.

Nov 7, 09:38 MST
Monitoring - Canvas has resumed normal operations. Will continue to monitor for further problems.

Nov 7, 09:36 MST
Identified - Our developers have identified the issue and working on the fix.

Nov 7, 09:35 MST
Update - We are continuing to investigate this issue.

Nov 7, 09:31 MST
Investigating - We are aware of that users are experiencing 500 errors when accessing Canvas. Our developers are looking the issue currently. We will have an update to you as soon as possible.

11/6/2019 Canvas users are experiencing 500 errors when in Canvas.

Nov 6, 18:31 MST
Identified - Our developers have identified the issue and working on the fix.

Nov 6, 18:14 MST
Investigating - We are aware of that users are experiencing 500 errors when accessing Canvas. Our developers are looking the issue currently. We will have an update to you as soon as possible.

Chat Tool and Cases Access

Oct 25, 09:01 MDT
Update - Some users are receiving errors when accessing the cases website along with the chat tool. This is a result of degraded performance affecting Salesforce Communities. https://status.salesforce.com/

Oct 25, 08:57 MDT
Monitoring - Some users are receiving errors when accessing the cases website along with the chat tool. This is a result of degraded performance affecting Salesforce Communities. https://status.salesforce.com/

Some users are experiencing page errors when accessing Canvas

Oct 23, 10:18 MDT
Monitoring - A small number of users are running into page errors when trying to access Canvas. This is the result of a DNS issue from Amazon Web Services (AWS). https://status.aws.amazon.com/

Although this has since been resolved, some users using specific Internet Service Providers (ISP's) may still be impacted. If you're continuing to see the behavior, resetting the network connection may help remedy the errors. We will monitor the situation and post further updates as they become available.

Some users are experiencing long load times when accessing Canvas

Oct 21, 12:33 MDT
Resolved - Canvas has resumed normal operations. We apologize for the inconvenience, and appreciate your patience.

Oct 21, 12:17 MDT
Monitoring - Load time appear to have improved. We will continue to monitor the situation.

Oct 21, 11:31 MDT
Update - We are continuing to investigate the cause of the long load times when accessing Canvas. As we find more information will continue to update.

Oct 21, 11:15 MDT
Investigating - Some Canvas users are sporadically experiencing longer loading times when accessing Canvas. Our Devops team has been made aware and are currently investigating this behavior. We'll be posting an additional update shortly.

Downloading files triggering 401 error and images not displaying

Oct 19, 17:01 MDT
Resolved - Our Developers were able to roll back a new release which contained the problem causing the 401 errors and missing images. The issue is resolved and should be working now. We will continue to monitor for any other problems. Thank you for your patience.

Oct 19, 16:39 MDT
Investigating - We are aware of an issues with downloading files triggering 401 errors. We are also looking into an issue with images not displaying. Our developers are working on resolving this issue as soon as possible.

Some Canvas users experiencing Page Errors when accessing Canvas

Oct 19, 11:20 MDT
Resolved - Canvas has resumed normal operations. We apologize for the inconvenience, and appreciate your patience.

Oct 19, 11:07 MDT
Monitoring - Our DevOps team were able to identify the issue, and deploy a fix, and it appears that users are no longer experiencing those errors. We'll continue to monitor the situation and provide an update shortly.

Oct 19, 11:02 MDT
Investigating - We're receiving reports of users seeing page errors when accessing Canvas. Our Engineering team is currently investigating the issue, we'll provide an update shortly.

Some users in the U.S. region unable to access Canvas

Oct 12, 07:17 MDT
Resolved - Our DevOps team has resolved the issue. All users should be able to access Canvas as normal once again. We appreciate your patience on this as we worked to fix the issue this morning.

Oct 12, 07:07 MDT
Identified - Some users in the U.S. region are unable to access Canvas. Our DevOps team has identified the issue and is working on a fix.

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