Canvas System Status

Some users Unable to access Canvas

Feb 21, 08:07 MST
Update - We are still investigating the cause of slow load times for some users in the US

Feb 21, 07:37 MST
Investigating - We are aware of and investigating why Canvas is loading slowly and/or inaccessible for some users in the US.

Canvas support chat and ticketing system is down

Feb 20, 20:38 MST
Update - We are continuing to investigate this issue.

Feb 20, 20:36 MST
Investigating - We are currently experiencing issues with our chat and ticketing systems preventing us from accessing incoming contacts. We apologize for any inconvenience this is causing and we are working to get it resolved as soon as possible.

Canvas inaccessible for most users

Feb 18, 00:39 MST
Resolved - The fix has had the desired results and Canvas is fully operational, we apologize for the inconvenience.

Feb 18, 00:32 MST
Monitoring - A fix has been implemented and we are monitoring.

Feb 18, 00:27 MST
Investigating - We are aware of and investigating why Canvas is inaccessible for users at this time. (7:20 and 7:24 UTC)

Some users seeing slow load times while accessing Canvas

Feb 13, 12:44 MST
Monitoring - Users are seeing normal page load times again, we will monitor to ensure that sadness does not return.

Feb 13, 12:19 MST
Investigating - We are investigating reports of slowness in Canvas for some US-based users.

Page errors

Feb 7, 12:55 MST
Monitoring - Our engineers have deployed that appears to be mitigating the page errors along with the file upload errors. After investigating, we found that the files and page error frequency were actually related to the same core cause. We are monitoring the situation to ensure that there is no recurrence of issues. Thank you so much for your continued patience and apologize for any inconvenience this may be causing you.

Feb 7, 12:16 MST
Investigating - We're receiving reports of page errors for a number of Canvas users. Our engineers are investigating the cause and working quickly to try and resolve the frequency of these errors. Thank you for your patience, and we sincerely apologize for this situation.

Some users are unable to upload files into Canvas

Feb 7, 10:21 MST
Investigating - Although the page slowness has been resolved for some users. We're now seeing some reports of a separate group of users who are unable to upload files into Canvas. Our engineers are currently investigating the cause of these errors, and we'll post another update shortly.

A small amount of Canvas users are experiencing slower load times than normal

Feb 7, 10:20 MST
Resolved - This incident has been resolved.

Feb 7, 09:50 MST
Investigating - A small number of Canvas users may be experiencing longer load times than normal. Our engineers are currently reviewing potential causes, as well as any mitigation options. We apologize for the inconvenience.

Some Canvas Users received errors when attempting to upload files into Canvas

Feb 6, 17:37 MST
Resolved - On February 6, 2018 at 4:01 PM MT some Canvas users received 502 and 503 errors when attempting to upload files into Canvas. Our team was able to identify the error and resolve the problem by 4:12 PM MT.

We do apologize for the disruption this may have caused as uploading files is a key element to the Canvas experience.

A small number of Canvas users are experiencing longer load times

Feb 6, 10:19 MST
Update - We are continuing to monitor for any further issues.

Feb 6, 10:17 MST
Monitoring - Canvas performance is improving for impacted users. We are continuing to monitor to ensure there's no further issues. We apologize for the inconvenience.

Feb 6, 09:56 MST
Investigating - A small number of Canvas users may be experiencing longer load times than normal. Our engineers are currently reviewing potential causes, as well as any mitigation options. Thank you for your patience.

Some users are experiencing long load times and even page errors

Feb 5, 10:46 MST
Resolved - There doesn't appear to be any further performance issues with Canvas. We appreciate your patience and sincerely apologize for any inconvenience this may have caused.

Feb 5, 10:18 MST
Monitoring - Load times for Canvas users have improved back to expected levels. We are monitoring to ensure there's not further occurrences.

Feb 5, 09:58 MST
Identified - Our engineers have identified a potential cause of the long load times some Canvas users are experiencing. We are currently working on a resolution plan and will post another update shortly. Thank you again for your patience.

Feb 5, 09:44 MST
Investigating - We are seeing an increase in Canvas load times for some users and some intermittent page errors as well. Our engineering team is currently investigating the cause, and we'll post another update shortly. We appreciate your patience and apologize for this situation.

You are here

Pages