Canvas System Status

Jun 14, 23:58 MDT
Monitoring - From 3:35pm AEST to 3:47 AEST, some users in the Sydney and APAC region were experiencing slowness when accessing Canvas, with some experiencing page timeouts. Our Devops team was able to identify the issue and resolve it. We will continue to monitor this issue closely, and will provide an update in few minutes.

Jun 14, 16:34 MDT
Resolved - These errors have been resolved, and users are now able to access Canvas. We sincerely apologize for any inconvenience this may have caused you and appreciate your patience.

Jun 14, 16:18 MDT
Monitoring - Some users in the US were unable to access Canvas from 4:02pm to 4:15pm (MST). Our Devops team was able to identify the issue, and and put a fix in place. We'll continue to monitor this, and will update you in a few minutes.

Jun 5, 13:49 MDT
Resolved - These errors have been resolved, and users are now able to access Canvas. We sincerely apologize for any inconvenience this may have caused you and appreciate your patience.

Jun 5, 13:32 MDT
Monitoring - Our Ops team was able to quickly identify the issue that was causing page errors for some users, and implemented a resolution. We're continuing to monitor Canvas instances to ensure that there are no further issues. Thank you for your continued patience.

Jun 5, 13:26 MDT
Investigating - Some users are experiencing a page error when trying to access their Canvas account. Our DevOps team is currently investigating this situation and we are working on a resolution as soon as possible. We appreciate your patience and apologize for any inconvenience this may be causing.

Jun 4, 19:02 MDT
Monitoring - Our Ops team have identified the cause of the degraded performance of Canvas. We have brought additional server resources online to handle the increased load and have restored performance back to optimal levels. We will continue to monitor this behavior for the near future. Thank you for your patience with this situation.

Jun 4, 18:57 MDT
Investigating - Some users are experiencing long load times or page errors when trying to access Canvas. Our DevOps team is currently investigating the cause of this problem, and we'll post an update shortly. We sincerely apologize for any inconvenience this may be causing you.

Jun 1, 17:59 MDT
Investigating - Some users in the Singapore and APAC region are experiencing intermittent page errors upon loading content. We're currently investigating this behavior and will update you when we have further information. We apologize for any inconvenience.

Jun 1, 09:43 MDT
Resolved - This incident has been resolved.

Jun 1, 09:38 MDT
Investigating - Some users in the US region were unable to access Canvas from 9:25am until 9:42am MST. We apologize for any inconvenience this downtime may have caused.

May 31, 20:02 MDT
Resolved - We've monitored the issue, and Canvas is now operating at normal capacity. Thank you again for your patience.

May 31, 19:50 MDT
Monitoring - Our Engineering team are implementing the fix, and it appears to have resolved those errors users were experiencing. We'll continue to monitor this behavior closely.

May 31, 19:44 MDT
Update - Upon further investigation, we've identified that this scope of the error also includes student access to course content.

Our Engineers are still investigating the issue. We will post an update as soon as possible. Thank you for your patience.

May 31, 18:58 MDT
Investigating - Some instructors and admins are experiencing errors when attempting to make changes to Discussion and Assignment objects in Canvas. This appears to be intermittent and seems to save after a couple of attempts.

Our engineers are implementing a fix shortly. We will post an update as soon as possible. Thank you for your patience.

May 21, 19:14 MDT
Resolved - Some users in the US were unable to access Canvas from 7:02 to 7:07 (MST). We are sorry for the inconvenience, and we'll continue to monitor this to avoid any further interruptions.

May 20, 17:06 MDT
Resolved - Some users in the US were unable to access Canvas from 4:51 to 4:54 (MST). We are sorry for the inconveinince.

May 15, 16:39 MDT
Resolved - All of the queued jobs requests have been processed, Canvas jobs such as SIS imports, Gradebook exports, Course migration, and Canvas notifications are returned to expected performance. Thank you for your patience while we put things back in order.

May 15, 16:31 MDT
Update - Since our DevOps team implemented the plan to reduce the number requests to our job server, we have continued to see these requests lower to expected levels. We will continue to monitor the progress, and will post an update when service returns to normal.

May 15, 15:38 MDT
Monitoring - Our DevOps team implemented a plan to reduce the amount of taxing server requests, and we're now seeing the job request queue start to lower to expected levels. We will continue to monitor the progress, and will post an update.

May 15, 14:53 MDT
Identified - Our DevOps team identified a specific type of server request that is causing jobs to queue. We are working on a plan to reduce these requests so the queue of jobs can process at a normal rate. We will continue to post updates as they become available. Thank you for your patience.

May 15, 14:06 MDT
Update - We are continuing to investigate this issue.

May 15, 12:48 MDT
Investigating - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

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