May 15, 16:39 MDT
Resolved - All of the queued jobs requests have been processed, Canvas jobs such as SIS imports, Gradebook exports, Course migration, and Canvas notifications are returned to expected performance. Thank you for your patience while we put things back in order.
May 15, 16:31 MDT
Update - Since our DevOps team implemented the plan to reduce the number requests to our job server, we have continued to see these requests lower to expected levels. We will continue to monitor the progress, and will post an update when service returns to normal.
May 15, 15:38 MDT
Monitoring - Our DevOps team implemented a plan to reduce the amount of taxing server requests, and we're now seeing the job request queue start to lower to expected levels. We will continue to monitor the progress, and will post an update.
May 15, 14:53 MDT
Identified - Our DevOps team identified a specific type of server request that is causing jobs to queue. We are working on a plan to reduce these requests so the queue of jobs can process at a normal rate. We will continue to post updates as they become available. Thank you for your patience.
May 15, 14:06 MDT
Update - We are continuing to investigate this issue.
May 15, 12:48 MDT
Investigating - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.