Canvas System Status

Some users are experiencing long load times when accessing Canvas

Jan 23, 09:20 MST
Resolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.

Jan 23, 09:15 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team is currently investigating this issue, and we'll provide an update in a few minutes.

Canvas Support is experiencing connectivity issues

Jan 22, 12:37 MST
Investigating - Canvas Support has experienced a local ISP outage, which is resulting in limited connectivity with our users. Our IT team is currently investigating the cause with our service provider, so that we can restore phone, chat, and email services for our users. We apologize for any inconvenience this may be causing you and we appreciate your patience.

Jobs Requests Slow to Process

Jan 21, 11:16 MST
Resolved - Our team was able to resolve these troubles. Requests have been working through and are processing at a normal rate. Thank you for your patience while we investigated this and corrected the behavior.

Jan 21, 10:29 MST
Monitoring - Our team found the cause of the queued jobs requests. They are implementing some actions to process through the queued requests. We will continue to monitor the job queue, to ensure it continues improving.

Jan 21, 10:05 MST
Investigating - We have received reports that users are noticing slower than normal processing times within some areas of Canvas. Our devops team is currently investigating the cause to this and looking to implement a fix.

Some users are experiencing long load times when accessing Canvas

Jan 14, 11:06 MST
Resolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.

Jan 14, 10:48 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.

Some users are experiencing long load times when accessing Canvas

Jan 14, 10:25 MST
Resolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.

Jan 14, 10:07 MST
Monitoring - Our DevOps team was able to bring load times back to normal. We will continue to monitor the situation to ensure that the load time stay at acceptable levels.

Jan 14, 09:49 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.

Some users are experiencing 'long period of inactivity' messages whilst using Canvas

Jan 14, 05:11 MST
Identified - The problem has been identified and steps are being taken to resolve

Jan 14, 05:02 MST
Update - We are still investigating the cause of this problem. We apologise for the inconvenience caused.

Jan 14, 04:43 MST
Update - We are continuing to look into this problem

Jan 14, 04:23 MST
Investigating - We are aware and currently investigating a problem that some users are experiencing within Canvas with messages stating 'You are not currently logged in, possibly due to a long period of inactivity'.

1/13 File Access Error

Jan 13, 21:14 MST
Resolved - This incident has been resolved.

Jan 13, 20:51 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 13, 20:31 MST
Update - We are continuing to work on a fix for this issue.

Jan 13, 20:11 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 13, 20:00 MST
Investigating - Some users are seeing intermittent file access issues in Canvas. Our devops team is currently looking into the issue. We will update you shortly with more information.

1/13 500 Internal Server Errors

Jan 13, 19:58 MST
Resolved - This incident has been resolved.

Jan 13, 19:45 MST
Investigating - Some users are currently seeing 500 Internal Server Errors when accessing Canvas. Our devops team is looking into the issue. We will update you shortly with more information.

Some user are experiencing long load times when accessing Canvas.

Jan 13, 11:04 MST
Resolved - Canvas has resumed normal operations, and users are no longer experiencing long load times. We thank you for your patience.

Jan 13, 10:59 MST
Monitoring - Our DevOps team have implemented a fix, and it looks like users are experiencing normal load times. We'll monitor the situation closely for the next few minutes.

Jan 13, 10:48 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.

Support Phone Issue

Jan 3, 22:25 MST
Resolved - The issue is resolved.

Jan 3, 22:17 MST
Monitoring - Our phone provider has reported that they have discovered and corrected the issue. We are going to continue to monitor the situation to ensure calls are coming in correctly.

Jan 3, 21:59 MST
Update - Our Phone provider has told us they are looking into the issue with the phone system. We will continue to check up until there is a resolution.

Jan 3, 21:42 MST
Investigating - We are currently experiencing an intermittent issue where we are unable to accept or answer calls. We are working with our phone provider to get this issue resolved. You may contact us through LiveChat or email in the meantime. Thanks for your patience.

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