Canvas System Status

Canvas Jobs are experiencing higher than normal load times

Dec 7, 08:17 MST
Update - We are continuing to investigate this issue.

Dec 7, 08:16 MST
Investigating - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Some US users were experiencing

Dec 7, 06:54 MST
Resolved - Between 6:40 and 6:45 AM MT users saw slowness and the occasional timeout resulting in blank pages.

Our DevOps team responded to automated alerts and was able to restart services that had errored out and was causing the slowness. Canvas is returned to normal operation.

Intermittent issues when viewing submissions in Speedgrader.

Dec 5, 08:21 MST
Resolved - Users should now be able to access submissions in Speedgrader with no issue.

Dec 5, 08:05 MST
Monitoring - Our engineers have identified the issue and pushed out a fix. You should now be able to preview submissions in Speedgrader.

Dec 5, 07:54 MST
Investigating - We are currently aware of the intermittent issues when trying to access Submissions in Speedgrader. We are currently looking into this issue and will update you as more information becomes available.

Some users experienced page errors while trying to access Canvas

Dec 2, 16:52 MST
Resolved - Some users reported a temporary interruption of service while trying to access Canvas. This included page errors while logging in, and navigating through their courses. Our DevOps team was able to quickly identify the cause of these errors, and remedied the behavior. We appreciate your patience, and apologize for any inconvenience this may have caused.

Some Canvas users are unable to upload files to Canvas

Nov 22, 13:22 MST
Resolved - Our engineers were able to fix the issue and uploads should be working as intended.

Nov 22, 13:08 MST
Monitoring - Our engineers have identified the cause of the issue and have implemented a fix. We have seen improvements but will continue to monitor the behavior.

Nov 22, 12:50 MST
Investigating - We are aware of an issue that is preventing some Canvas users from uploading files to Canvas.

Some tools are undergoing maintenance

Nov 18, 02:20 MST
Identified - Some tools that the Canvas Support team utilize for chat and email communication through Salesforce are currently undergoing maintenance until approximately 4:00 AM MST. During this time we will not be able to modify or reply to tickets and LiveChat messages. Canvas Support is available over the phone during this window. We apologize for the inconvenience.

Some users receiving an error within Canvas.

Nov 14, 15:36 MST
Resolved - This behavior has been resolved by our engineering team. We appreciate your patience with this situation.

Nov 14, 15:27 MST
Identified - Some users have reported seeing an error stating “503 Service Unavailable: Back-end server is at capacity”. Our Development team has identified the issue and is working towards a resolution.

Some users are experiencing page errors when accessing Canvas

Nov 14, 11:30 MST
Resolved - Canvas performance is back to normal levels. Thank you for your patience.

Nov 14, 11:12 MST
Monitoring - Our engineers were able to quickly identify the cause of the page errors and remedied the behavior. We will continue to monitor to ensure there's no reoccurrence, but in the meantime you can expect normal Canvas functionality.

Nov 14, 11:08 MST
Investigating - Some users are experiencing an error page when trying to access their Canvas account. Our engineering team is aware of the errors and are currently investigating the cause. We will post another update shortly. We sincerely apologize for this situation and appreciate your patience.

UndefinedTable errors when accessing Canvas.

Nov 12, 09:36 MST
Resolved - We have identified and resolved this issue. Thank you for your patience.

Nov 12, 09:34 MST
Investigating - Some users are experiencing undefinedTable errors when accessing Canvas. Our Devops team is aware of this issue and working to resolve as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Some users in US region unable to access Canvas

Nov 12, 08:30 MST
Monitoring - Canvas is loading again for affected users. We will continue monitoring to ensure all is well. We appreciate your patience as we worked to resolve this issue.

Nov 12, 08:13 MST
Investigating - A small percentage of users in the US region are unable to access Canvas. They are seeing page error messages when they attempt to access the site. Our DevOps team is looking into the issue. We will provide an update as soon as possible.

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