Canvas System Status

Source: http://status.instructure.com

Canvas logs, or Weblogs (including user agents), are currently not queryable. Any queries targeting Weblogs will result in Error 503.

Sep 29, 02:58 MDT
Investigating - We are currently investigating this issue.

We are currently experiencing difficulties with our chat service.

Sep 27, 10:21 MDT
Update - We are continuing to work on a fix for this issue. We have closed down our chat service while a fix is implemented. Please call into support until we have further updates.

Sep 27, 10:15 MDT
Identified - The issue has been identified and a fix is being implemented. Please call into support until we have further updates.

Sep 27, 10:05 MDT
Investigating - We are currently investigating this issue. Please call into support until we have further updates.

Some users are currently unable to access Canvas Data 2

Sep 25, 12:26 MDT
Investigating - We are currently investigating this issue.

Some users are currently unable to access Canvas Data 2

Sep 25, 02:28 MDT
Investigating - We are currently investigating this issue.

Some users experiencing errors and degraded performance in Canvas

Sep 22, 17:28 MDT
Resolved - This incident has been resolved.

Sep 22, 17:13 MDT
Update - We are continuing to work on a fix for this issue.

Sep 22, 17:12 MDT
Identified - The issue has been identified and a fix is being pushed

Sep 22, 16:55 MDT
Update - Our engineers are still investigating the cause of the page load errors

Sep 22, 16:30 MDT
Update - Our engineers are investigating the cause of the page load errors

Sep 22, 16:30 MDT
Investigating - We are currently investigating this issue.

Intermittent login issues for Credentials/Badge customers on US server

Sep 18, 18:51 MDT
Identified - We are currently experiencing intermittent issues for our US customers when they attempt to log in to badgr.com. This is due to an issue with AWS servers in US-WEST-2 Region. We are hoping this will be resolved soon.

Some videos in Studio may fail to load for users

Sep 18, 13:23 MDT
Investigating - We are currently investigating this issue.

Users are currently unable to Call into Support.

Aug 29, 10:47 MDT
Resolved - This incident has been resolved.

Aug 29, 10:09 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 29, 09:57 MDT
Investigating - We are currently investigating this issue.

Some users were experiencing page errors when accessing Canvas

Aug 29, 08:13 MDT
Resolved - A small amount of users may have run into page errors when attempting to access Canvas. This occurred between 7:36 AM MST - 7:40 AM MST.

Some users may be experiencing request timeout errors or pages not loading.

Aug 28, 20:57 MDT
Resolved - This incident has been resolved.

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