Canvas System Status

Dec 7, 16:26 MST
Identified - Our Engineering team is actively investigating and working to correct the New Quizzes load times. At this time users are still experiencing this behavior. Our engineers have located the cause and are currently working on implementing a resolution.

Dec 7, 16:07 MST
Investigating - Users are experiencing long load times when accessing New Quizzes in Canvas. We will update this status as we have additional information.

Dec 6, 15:28 MST
Monitoring - We have implemented a fix for this behavior and are now monitoring for improvement.

Dec 6, 15:23 MST
Identified - Our Engineering team is actively investigating and working to correct the errors that users are seeing. We have identified the cause and are currently working on a resolution.

Dec 6, 14:59 MST
Investigating - Some users are encountering page errors when accessing Canvas. We will update this page as more information becomes available.

Dec 1, 08:06 MST
Investigating - Amazon Web Services is experiencing an outage. Customers in the US-West-2 region are not able to use the Impact product.

Nov 28, 07:33 MST
Investigating - We are currently investigating an issue concerning why newly created assessments are not showing up in the assessment list or search. All assessments are creating and saving as intended, but they cannot be found using the normal process.

This is not impacting the student assessment experience.

Nov 25, 13:31 MST
Update - The issue has been identified and a fix is being implemented.

Nov 25, 13:01 MST
Identified - The issue has been identified and a fix is being implemented.

Nov 25, 12:45 MST
Update - We are continuing to investigate this issue.

Nov 25, 12:19 MST
Update - We are continuing to investigate this issue.

Nov 25, 11:58 MST
Investigating - Some users are experiencing long load times for New Quiz attempts.

Nov 25, 10:57 MST
Investigating - Some users are receiving 409 errors when trying to grade New Quizzes essay questions. We will update this status as we have additional information.

Nov 25, 10:53 MST
Investigating - Users are experiencing issues accessing New Quiz attempts. We will update this status as we have additional information.

Nov 18, 23:06 MST
Identified - Our phone provider has informed us that their cloud provider is performing maintenance and is expected to continue intermittently until 3 AM EST.

Nov 18, 22:14 MST
Investigating - The provider for the Canvas phone system currently has an outage and are working on finding a resolution. In this time if you have problems reaching us via phone, please try contacting us on our live chat or email support.

Nov 17, 18:57 MST
Resolved - This incident has been resolved and users can access Canvas normally again.

Nov 17, 18:51 MST
Investigating - We are currently investigating some users getting a heavy page load error when trying to access Canvas.

Nov 16, 10:14 MST
Resolved - This incident has been resolved.

Nov 16, 10:03 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Nov 16, 09:52 MST
Identified - The issue has been identified and a fix is being implemented.

Nov 16, 09:45 MST
Investigating - We are currently investigating this issue.

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