Canvas System Status

Source: http://status.instructure.com

Canvas Phone Support

May 18, 16:19 MDT
Investigating - Some users may have problems contacting Canvas via the phone support system. If you are not able to reach us via that method, we would recommend trying our chat or email support lines.

Some non-US numbers are intermittently experiencing delays/dropped calls when trying to contact our support team via phone.

May 16, 20:44 MDT
Update - If you are experiencing this issue, please contact us via LiveChat or email rather than by phone.

May 16, 20:36 MDT
Investigating - We are currently working with our phone system provider to investigate this issue.

Small amount of users in IAD region may be getting page errors

May 16, 08:13 MDT
Resolved - This incident has been resolved.

May 16, 08:00 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 16, 07:49 MDT
Investigating - We are currently investigating this issue.

Docviewer Page Errors - IAD Region

May 16, 07:12 MDT
Investigating - We are currently investigating this issue.

Canvas Support Phones

May 13, 19:14 MDT
Investigating - Our support phone provider has run into an issue that is causing us to not receive user's calls. We are currently working with them to resolve this behavior. For now please contact support via email, or our online chat. Feel free to follow along with our phone service status here: https://status.sharpencx.com/

Docviewer Page Errors - IAD Region

May 13, 08:06 MDT
Investigating - We are currently investigating this issue.

Salesforce Access

May 11, 20:23 MDT
Monitoring - Our agents are currently able to access our ticketing system again. We will continue monitoring and update if any further complications arise.

May 11, 18:51 MDT
Investigating - We are currently experiencing Salesforce access issues (our ticketing system) which is preventing our agents from assisting users as normal. You may experience longer wait times when trying to reach Canvas Support at the moment, and we would advise reaching out through our phone service. Please follow along with the Salesforce status page for updates: https://status.salesforce.com/

Some Users in the PDX Region receiving 504 Gateway Errors

May 6, 08:49 MDT
Resolved - This incident has been resolved.

May 6, 08:46 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Canvas Page Errors and Slow Page Loading - IAD

Apr 28, 15:25 MDT
Resolved - Our engineering team has implemented a fix, and the issue has been resolved.

Apr 28, 15:17 MDT
Identified - The issue has been identified and a fix is being implemented.

Apr 28, 15:01 MDT
Investigating - Some users in the IAD region are experiencing page errors - 'connection to server at "cluster17-bouncer-vpc.us-east-1c.canvas.insops.net."' Our engineering team is currently investigating this issue.

Docviewer Page Errors - IAD Region as well as some users on the PDX Region

Apr 28, 11:34 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 28, 11:16 MDT
Identified - We believe we have identified the issue and are rolling out a fix.

Apr 28, 10:38 MDT
Update - We are continuing to investigate this issue.

Apr 28, 10:37 MDT
Investigating - We are currently investigating users experiencing - (Service is currently unavailable. Try again later)

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