Canvas System Status

Source: http://status.instructure.com

Document rendering may take longer than normal

Dec 11, 15:51 MST
Resolved - Document rendering time is now back to expected performance levels. We greatly appreciate your patience and apologize for the inconvenience.

Dec 11, 15:40 MST
Monitoring - The Canvas Document viewer is currently working through a large queue of requests, so some documents may take longer than normal to render. We are working to process these documents as quickly as possible. We appreciate your patience with this situation and apologize for any inconvenience this may be causing.

Extended queued time for jobs in the U.S.

Dec 11, 15:13 MST
Resolved - Our queues for job requests in Canvas are back to normal levels. Job requests (such as SIS imports and content migrations) will start processing soon after they are queued. We appreciate your patience as we worked through the large number of job requests this morning, and apologize for any trouble caused by the additional wait times.

Dec 11, 11:26 MST
Monitoring - Users in the U.S. are seeing wait times up to 5 minutes for job requests in Canvas such as SIS imports, content migrations, and notifications. Components that process these requests are working normally, but the queue is very high. It may take some time for your job requests to start processing, at which point they will run as normal. Thanks for your patience!

Extended queued time for jobs in the U.S.

Dec 11, 11:26 MST
Monitoring - Users in the U.S. are seeing wait times up to 5 minutes for job requests in Canvas such as SIS imports, content migrations, and notifications. Components that process these requests are working normally, but the queue is very high. It may take some time for your job requests to start processing, at which point they will run as normal. Thanks for your patience!

A small percentage of Canvas users in the U.S. are seeing slow load times in Canvas.

Dec 4, 13:56 MST
Resolved - A small percentage of Canvas users in the U.S. were seeing slow load times. Our DevOps team has ensured the site is available and running normally now. We apologize for any trouble you've experienced.

Dec 4, 11:10 MST
Update - We are monitoring activity on this issue. It appears this issue is intermittent. We will continue to monitor this and update when it has been resolved. We apologize for the inconvenience and thank you for your patience.

Dec 4, 08:41 MST
Monitoring - A small percentage of Canvas users in the U.S. are seeing slow load times in Canvas. A fix has been implemented and we are monitoring the results. We apologize for any trouble you've experienced.

A small percentage of Canvas users in the U.S. are seeing slow load times in Canvas.

Dec 4, 08:41 MST
Monitoring - A small percentage of Canvas users in the U.S. are seeing slow load times in Canvas. A fix has been implemented and we are monitoring the results. We apologize for any trouble you've experienced.

Some North American Users Experiencing Slowness

Dec 1, 16:51 MST
Resolved - Hotfix deployed, issue resolved.

Dec 1, 11:22 MST
Monitoring - Slowness seems to have subsided at this point. Still monitoring traffic to verify if the issue has fully resolved.

Dec 1, 10:50 MST
Investigating - Some users located in North America are experiencing some slowness in the page load times when accessing Canvas. Our DevOps team is aware of the issue and currently investigating.

Some North American Users Experiencing Slowness

Dec 1, 10:50 MST
Investigating - Some users located in North America are experiencing some slowness in the page load times when accessing Canvas. Our DevOps team is aware of the issue and currently investigating.

Some users experiencing page time outs while trying to access Canvas.

Dec 1, 08:49 MST
Resolved - Page load times have returned to normal.

Dec 1, 08:36 MST
Investigating - Some North American users are experiencing time out issues when trying to load pages within Canvas that is generating page errors. Our DevOps team is investigating the issue currently.

Some users experiencing page time outs while trying to access Canvas.

Dec 1, 08:49 MST
Resolved - Page load times have returned to normal.

Dec 1, 08:36 MST
Investigating - Some North American users are experiencing time out issues when trying to load pages within Canvas that is generating page errors. Our DevOps team is investigating the issue currently.

Short downtime with Canvas IOS notifications

Nov 30, 23:48 MST
Resolved - Some users may have experienced an issue with the IOS app not sending notifications around 10:40-10:50 PM MST.
We apologize for the interruption. The issue was resolved quickly, we will continue to monitor the issue for any further interruptions. All systems are functioning normally at this time.

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