Canvas System Status

Oct 1, 15:05 MDT
Resolved - Our engineers were able to apply a fix for this and Grade pass back should now be running normally. We are very sorry for any inconvenience this may have caused our users.

Oct 1, 12:57 MDT
Identified - Grade pass back is running extremely slow at this time, our SIS engineers are aware and working on a plan to fix it. We ask that you only select the grade pass back button once, repeatedly selecting this option will queue jobs and make it slower. We apologize for the degraded performance of grade pass back and will provide updates as soon as they are available.

Sep 26, 10:30 MDT
Resolved - Leading up to the prior incident, and following it, there was degraded performance which resulted in very slow load times for the institutions affected. The slowness would have been from roughly 8:35 - 8:50 MST and then again at 9:10 to 9:35 MST. We apologize for the delay in update. All systems are functioning normal at this time.

Sep 24, 22:42 MDT
Monitoring - Users in Canvas may be experiencing degraded performance in Canvas while our system recovers from the issues earlier today. Our Devops team is aware and actively addressing this issue. We will post updates here as soon as they become available. We do apologize for the inconvenience this has caused for Canvas users.

Sep 19, 19:47 MDT
Resolved - Our DevOps team has resolved this issue. Performance has returned to normal and Canvas should be available again for all users. Again, we apologize for any inconvenience this may have caused and appreciate your patience regarding this.

Sep 19, 19:27 MDT
Monitoring - It looks like the majority of affected users are back to acceptable performance levels. There's still a small amount of users that might be affected as we continue to roll out mitigation factors. We'll post another update once this is fully implemented. Thank you for your patience.

Sep 19, 19:19 MDT
Identified - Our DevOps team have found the potential source of the slowness, and page errors. We are currently implementing a mitigation plan, and we'll post an update once this is complete. Thank you for your continued patience.

Sep 19, 19:05 MDT
Update - The number of affected users has expanded, as this issue is more widespread than previously thought. Our DevOps team are continuing to work on this problem as fast as possible. We sincerely apologize for this situation and appreciate your patience.

Sep 19, 18:49 MDT
Investigating - Canvas users in the U.S. may be experiencing scattered intermittent slowness and timeout errors. These issues are happening for a small percentage of Canvas users at a few accounts. Our DevOps team has identified the cause and is working on a fix. We'll post an update here as soon as it is available.