Canvas System Status

Dec 15, 07:22 MST
Resolved - Performance for accounts based in the Dublin Amazon Web Services region returned to normal at 3 PM GMT yesterday (14 December) and has remained stable since that time. We continue to watch performance indicators on these accounts closely. Our DevOps team has planned a series of steps to address the root cause behind the periods of slower performance that affected these accounts over the last several days.

Dec 14, 05:20 MST
Update - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is continuing to investigate this issue. We appreciate your patience, and apologize for any inconvenience this is causing.

Dec 14, 04:21 MST
Investigating - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is currently investigating this. We appreciate your patience, and apologize for any inconvenience this is causing.

Dec 13, 11:06 MST
Resolved - Canvas users in the EU and UK are experiencing slowness and intermittent page errors in Canvas. We were able to resolve this at 8:00 am MST. Our Operations team was able to investigate, identify, and resolve the issue. We appreciate your patience, and apologize for any inconvenience this may have caused.

Dec 13, 07:57 MST
Identified - Canvas users in the EU and UK are experiencing slowness and slow page loading times within Canvas. Our Operations team is currently investigating this. We appreciate your patience, and apologize for any inconvenience this is causing.

Dec 11, 18:36 MST
Resolved - Our queues for job requests in Canvas are back to normal levels again. We appreciate your patience as we worked through the large number of job requests this evening, and apologize for any trouble caused by the additional wait times.

Dec 11, 17:44 MST
Investigating - Some institutions may be experiencing a second occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Dec 11, 15:51 MST
Resolved - Document rendering time is now back to expected performance levels. We greatly appreciate your patience and apologize for the inconvenience.

Dec 11, 15:40 MST
Monitoring - The Canvas Document viewer is currently working through a large queue of requests, so some documents may take longer than normal to render. We are working to process these documents as quickly as possible. We appreciate your patience with this situation and apologize for any inconvenience this may be causing.