Canvas System Status

Source: http://status.instructure.com

Some Canvas users in the US experiencing Slowness

Mar 23, 09:40 MDT
Resolved - Resolved - From 9:01 A.M MDT to 9:14 A.M MDT, some users in the US experienced slowness. Our DevOps team identified and resolved the page load times for affected users. We apologize for any inconvenience.

Mar 23, 09:25 MDT
Investigating - We are aware of slowness affecting a small portion of users in the US Central area. We apologize for the disruption to service and our Devops team are working on resolving the page load times.

Starting at 9:01 A.M. MDT, Canvas users in the US may be experiencing slowness

Mar 15, 09:26 MDT
Resolved - From 9:01 A.M MDT to 9:14 A.M MDT, some users in the US experienced slowness. Our DevOps team identified and resolved the page load times for affected users. We apologize for any inconvenience.

Mar 15, 09:16 MDT
Identified - We are aware of slowness affecting a small portion of users in the US Central area. We apologize for the disruption to service. Our Devops team is working to resolve the page load times.

Cisco users may be experiencing slow page load times and 504 timeouts

Mar 15, 07:32 MDT
Resolved - Our DevOps Team has resolved the slow page load times and Canvas service for all Cisco users has resumed. Thank you for your patience.

Mar 15, 07:23 MDT
Update - The DevOps team are still investigating the slow page load times and 504 Timeouts. We apologize for any inconvenience caused.

Mar 15, 06:08 MDT
Investigating - Some of our Cisco users may be experiencing slow page load times and 504 timeouts. Our DevOps team is aware and is working to resolve this. We apologize for any inconvenience caused.

Some users experiencing page errors while trying to access Canvas

Mar 12, 21:14 MDT
Resolved - A small percentage of Canvas users in the U.S. were experiencing page errors within Canvas. Our DevOps team has ensured the site is available and running normally now. We apologize for any trouble you've experienced.

Mar 12, 21:13 MDT
Identified - A fix has been implemented and we are monitoring the results. We apologize for any trouble you've experienced.

Mar 12, 21:11 MDT
Investigating - Some users are experiencing intermittent access when trying to load pages within Canvas resulting in page errors being displayed. Our DevOps team is aware of the issue and working to deploy a solution. We apologize for any inconvenience this has caused.

Slow running Imports and Exports

Mar 8, 05:03 MST
Resolved - All of the queued jobs requests have been processed, Canvas jobs (imports and exports) are returned to expected performance. Thank you for your patience while we put things back in order.

Mar 8, 04:51 MST
Update - The jobs service has completed about half of the queued, slow, requests at this time. We expect that Canvas jobs will return to normal shortly.

Mar 8, 04:29 MST
Monitoring - Canvas import and exports are starting to catch up and process faster. We expect this to return to normal shortly.

Mar 8, 04:19 MST
Investigating - Imports and Export jobs are running slowly in Canvas. We are investigating a cause and will update shortly.

Certain ISP's are having difficulty accessing Canvas

Mar 2, 13:13 MST
Monitoring - Users that are trying to access Canvas while using certain providers, such as, but not limited to Spectrum, and Comcast are reporting trouble accessing pages and portals. This appears to be related to outages with these individual ISP's. We sincerely apologize for any inconvenience this may be causing and appreciate your patience.

Canvas users in Europe may be experiencing Slow Page load times and page time outs

Mar 1, 02:50 MST
Investigating - We are aware of slow page load times and page time outs effecting users in Europe. We are working to identify the issue and we will update shortly.

Chat System Currently not Functioning

Feb 24, 17:30 MST
Update - Our live chat system is currently unavailable. We are working on a resolution. We apologize for the inconvenience. In the mean time please feel free to call in or send an email to support@instructure.com for assistance. We will provide an update shortly.

Feb 24, 17:26 MST
Investigating - Our live chat system is currently unavailable. We are working on a resolution. We apologize for the inconvenience. In the mean time please feel free to call in or send an email to support@instructure.com for assistance. We will provide an update shortly.

Singapore AWS Slow Page Load Times

Feb 21, 03:12 MST
Resolved - Canvas Users on Singapore AWS may have experienced slow page load times between 7pm and 7:30pm SGT. We apologize for any inconvenience caused. Our DevOps team has resolved the issue and normal service has resumed.

Page Error When Logging into Service Cloud

Feb 17, 12:17 MST
Investigating - A change in this morning's Canvas release is preventing field admins at customer institutions from logging into Service Cloud at cases.canvaslms.com. Field admins will not be able to view or work cases from their users in Service Cloud until the problem is solved. Our Engineering team is working to resolve the issue as quickly as possible. Note that the Canvas Support team accesses Service Cloud another way, and we are working cases as usual.

We apologize for the trouble! We will provide an update in one hour or when the problem is solved, whichever is sooner.

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