Canvas System Status

Users are unable to create announcements

Jun 21, 22:00 MDT
Update - Our Engineers are continuing to work on a fix for this behavior. We apologize for the inconvenience, and we'll have another update in a shortly.

Jun 21, 21:45 MDT
Update - Our Engineers are continuing to work on a fix for this behavior. We apologize for the inconvenience, and we'll have another update in a few minutes.

Jun 21, 21:34 MDT
Update - Our Engineers are continuing to work on a fix for this behavior. We'll have another update for you soon.

Jun 21, 21:16 MDT
Identified - Our Engineers have identified the cause, and they are working towards a solution. We'll update you again in a few minutes.

Jun 21, 20:52 MDT
Investigating - We've received reports of users being unable to create announcements in their courses. Our Engineering team is looking into this, and will provide an update in a few minutes.

Discussion and Assignment changes are failing for some users

Jun 21, 19:50 MDT
Update - While the fix was able to resolve a majority of the errors, some users are still seeing errors when creating, editing, or publishing graded content. Our Engineers are looking into this, and will provide an update soon.

Jun 21, 19:32 MDT
Identified - Our Engineers were able to identify the cause of the error, and have implemented a fix. We will continue to monitor this issue, and provide an update in a few minutes.

Jun 21, 19:15 MDT
Update - Investigating this further, it appears that updating any graded quiz, graded discussion, or assignment are saving any changes. Our Engineers are still investigating the root cause, and will provide another update soon.

Jun 21, 18:51 MDT
Investigating - Some instructors and admins are experiencing errors when attempting to make changes to Discussion and Assignment objects in Canvas. Our Engineers are investigating this behavior, and we'll provide an update soon.

Some Canvas users in the Sydney and APAC region experiencing slowness

Jun 14, 23:58 MDT
Monitoring - From 3:35pm AEST to 3:47 AEST, some users in the Sydney and APAC region were experiencing slowness when accessing Canvas, with some experiencing page timeouts. Our Devops team was able to identify the issue and resolve it. We will continue to monitor this issue closely, and will provide an update in few minutes.

Some users aren't able to access Canvas

Jun 14, 16:34 MDT
Resolved - These errors have been resolved, and users are now able to access Canvas. We sincerely apologize for any inconvenience this may have caused you and appreciate your patience.

Jun 14, 16:18 MDT
Monitoring - Some users in the US were unable to access Canvas from 4:02pm to 4:15pm (MST). Our Devops team was able to identify the issue, and and put a fix in place. We'll continue to monitor this, and will update you in a few minutes.

Some users are unable to access Canvas

Jun 5, 13:49 MDT
Resolved - These errors have been resolved, and users are now able to access Canvas. We sincerely apologize for any inconvenience this may have caused you and appreciate your patience.

Jun 5, 13:32 MDT
Monitoring - Our Ops team was able to quickly identify the issue that was causing page errors for some users, and implemented a resolution. We're continuing to monitor Canvas instances to ensure that there are no further issues. Thank you for your continued patience.

Jun 5, 13:26 MDT
Investigating - Some users are experiencing a page error when trying to access their Canvas account. Our DevOps team is currently investigating this situation and we are working on a resolution as soon as possible. We appreciate your patience and apologize for any inconvenience this may be causing.

Some users are unable to access Canvas

Jun 4, 19:02 MDT
Monitoring - Our Ops team have identified the cause of the degraded performance of Canvas. We have brought additional server resources online to handle the increased load and have restored performance back to optimal levels. We will continue to monitor this behavior for the near future. Thank you for your patience with this situation.

Jun 4, 18:57 MDT
Investigating - Some users are experiencing long load times or page errors when trying to access Canvas. Our DevOps team is currently investigating the cause of this problem, and we'll post an update shortly. We sincerely apologize for any inconvenience this may be causing you.

Intermittent Page Errors for users in Singapore and APAC Region

Jun 1, 17:59 MDT
Investigating - Some users in the Singapore and APAC region are experiencing intermittent page errors upon loading content. We're currently investigating this behavior and will update you when we have further information. We apologize for any inconvenience.

Some users in the US region are unable to access Canvas

Jun 1, 09:43 MDT
Resolved - This incident has been resolved.

Jun 1, 09:38 MDT
Investigating - Some users in the US region were unable to access Canvas from 9:25am until 9:42am MST. We apologize for any inconvenience this downtime may have caused.

Discussion and Assignment changes are failing for some users.

May 31, 20:02 MDT
Resolved - We've monitored the issue, and Canvas is now operating at normal capacity. Thank you again for your patience.

May 31, 19:50 MDT
Monitoring - Our Engineering team are implementing the fix, and it appears to have resolved those errors users were experiencing. We'll continue to monitor this behavior closely.

May 31, 19:44 MDT
Update - Upon further investigation, we've identified that this scope of the error also includes student access to course content.

Our Engineers are still investigating the issue. We will post an update as soon as possible. Thank you for your patience.

May 31, 18:58 MDT
Investigating - Some instructors and admins are experiencing errors when attempting to make changes to Discussion and Assignment objects in Canvas. This appears to be intermittent and seems to save after a couple of attempts.

Our engineers are implementing a fix shortly. We will post an update as soon as possible. Thank you for your patience.

Some Canvas users in the US unable to access Canvas

May 21, 19:14 MDT
Resolved - Some users in the US were unable to access Canvas from 7:02 to 7:07 (MST). We are sorry for the inconvenience, and we'll continue to monitor this to avoid any further interruptions.

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