Canvas System Status

Aug 6, 20:29 MDT
Investigating - Arc users are running into errors when attempting to access Arc media. This media slowness is with not core media tools within Canvas, but only clients with embedded Arc media.

Aug 3, 16:38 MDT
Resolved - Arc Insights data was not showing for U.S. Customers between 10:45 AM and 12:48 AM MT. Full recovery of this data was restored at that time.

Jul 30, 12:19 MDT
Resolved - Our DevOps team have identified the issue and deployed a fix that has resolved the slowness being experienced by users.

Jul 30, 12:07 MDT
Investigating - We are aware of page errors and slow load times affecting a small portion of US-based users. Our DevOps team is working on resolving this issue. We apologize for any disruption experienced by your users.

Jul 19, 12:02 MDT
Update - Unfortunately, there has been a recurrence of taxing requests to the Canvas server. Some instances may still experience page errors while we continue to resolve this behavior. We greatly appreciate your continued patience, and apologize for this situation.

Jul 19, 11:47 MDT
Monitoring - Our DevOps team are continuing to remove the server requests that are resulting in page errors for some Canvas users. A number of the affected instances of Canvas are back at optimal levels, but we will continue to monitor this situation to make sure there are no further reoccurrences. Thank you for your patience.

Jul 19, 11:30 MDT
Identified - Our DevOps team may have identified a server request that is causing the slow response and page errors for some Canvas instances. We are continuing to work on resolving these page errors and will post another update shortly. Thank you for your patience.

Jul 19, 11:11 MDT
Investigating - Some users are experiencing page errors when trying to access Canvas. Our DevOps team are currently investigating the cause and working to remedy these errors as quickly as possible. We appreciate your patience and apologize for any inconvenience this may be causing you.