Canvas System Status

Source: http://status.instructure.com

Slowness accessing Canvas

Oct 7, 20:26 MDT
Investigating - Some users are reporting slowness in access Canvas with slow load times. We currently have our developer team investigating this issue

Canvas users in Europe may be experiencing slow page load times

Oct 1, 05:26 MDT
Update - Our DevOps team is still investigating the causes of the slow page load times. We do apologize for any inconvenience caused.

Oct 1, 05:11 MDT
Update - Our DevOps team is still investigating the causes of the slow page load times. We do apologize for any inconvenience caused.

Oct 1, 04:49 MDT
Update - Our DevOps team is still investigating the causes of the slow page load times. We do apologize for any inconvenience caused.

Oct 1, 04:34 MDT
Investigating - European Canvas users may be experiencing slow page load times. Our DevOps team is aware and is investigating. We apologize for any inconvenience caused.

Canvas users in Europe may be experiencing slow page load times

Sep 26, 02:26 MDT
Update - We are continuing to work with Amazon Web Services to resolve the slow page load times. We thank you for your patience and we apologize for any disruption caused.

Sep 26, 02:07 MDT
Update - We are continuing to work on a fix for this issue.

Sep 26, 02:07 MDT
Identified - We have identified the cause of the slow page load times. We are working with Amazon Web Services to resolve a networking issue. Canvas users in the Middle East and Africa may experience slow page load times. We apologize for any inconvenience caused.

Sep 26, 01:51 MDT
Update - We are still investigating the causes of the slow page load times. Some users may be receiving time out errors. We apologize for any inconvenience caused.

Sep 26, 01:32 MDT
Investigating - European Canvas users may be experiencing slow page load times. Our DevOps team is aware and is investigating. We apologize for any inconvenience caused.

Users are having an issue accessing content in canvas.

Sep 13, 17:23 MDT
Identified - Our Engineers have identified the issue and are working towards a resolution.

Sep 13, 17:18 MDT
Update - Users in the Canada (Central AWS), APAC and EMEA regions are reporting that they are receiving an error when accessing content in Canvas. Our engineers are still investigating the issue. We will provide an update within another 15 minutes.

Sep 13, 17:03 MDT
Investigating - Users are reporting that they are receiving an error when accessing content in Canvas. Our engineers are investigating the issue.

Some users in North America may be experiencing slow page load times

Sep 5, 10:39 MDT
Investigating - Canvas users in North America may be experiencing slow page load times when using Canvas. Our DevOps team is aware and investigating. We apologize for any inconvenience caused.

Some users in North America may be experiencing slow page load times

Sep 4, 08:00 MDT
Resolved - Our DevOps Team has Identified and resolved the slow page load times. We apologize for any inconvenience caused.

Sep 4, 07:49 MDT
Investigating - Canvas users in North America may be experiencing slow page load times when using Canvas. Our DevOps team is aware and investigating. We apologize for any inconvenience caused.

Some users are unable to access their Canvas page

Aug 28, 18:33 MDT
Update - Our devops team has implemented a fix which corrected the root cause behind these errors. We will continue to monitor this situation to ensure that there are no further issues. Thank you for your continued patience.

Aug 28, 18:15 MDT
Monitoring - Our devops team has implemented a fix which corrected the root cause behind these errors. We will continue to monitor this situation to ensure that there are no further issues. Thank you for your continued patience.

Aug 28, 17:53 MDT
Investigating - Some users are running into an error when trying to access their Canvas instance. Our Ops team is currently investigating this situation. We will post another update shortly. We sincerely apologize for this situation and appreciate your patience.

Some users are seeing 504 timeout errors when uploading or downloading files in Canvas

Aug 27, 12:36 MDT
Investigating - We are aware of page errors and users seeing 504 errors when uploading or downloading files in Canvas. Our Engineering team is working to resolve this issue. We apologize for any disruption experienced by your users.

Assignments and quizzes showing error messages

Aug 27, 10:29 MDT
Update - We have identified the problem and are deploying a fix. The process of deploying the fix at this point during the day—with usage very high—is causing some users to see intermittent slow performance. This should clear up shortly as the deployment concludes. We will post another update in 15 minutes.

Aug 27, 10:14 MDT
Identified - Engineering believes an accidental change to some configuration variables may have caused this issue. They are working to restore the original values. We will provide another update in 15 minutes.

Aug 27, 10:04 MDT
Update - Update: the error appears:
- When a student tries to access an assignment or quiz
- When a teacher tries to edit an assignment or quiz

More information forthcoming shortly.

Aug 27, 10:02 MDT
Investigating - Users are seeing an error message that reads "no implicit conversion of nil into String" when accessing assignments and quizzes. Our engineers are working on a solution. We'll post an update in the next 15 minutes.

Canvas Jobs are experiencing higher than normal load times

Aug 22, 08:00 MDT
Resolved - All of the queued jobs requests have been processed, Canvas jobs such as SIS imports, Gradebook exports, Course migration, and Canvas notifications are returned to expected performance. Thank you for your patience while we put things back in order.

Aug 22, 07:43 MDT
Monitoring - Our DevOps team implemented a plan to reduce the amount of taxing server requests, and we're now seeing the job request queue start to lower to expected levels. We will continue to monitor the progress, and will post an update.

Aug 22, 07:31 MDT
Investigating - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

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