Canvas System Status

Source: http://status.instructure.com

Canvas Support Unavailable due to Internet Outage.

Nov 5, 03:27 MST
Resolved - Our Engineers have successfully restored internet service to the Support office. Chats, Calls and Emails are once again operational. Thank you again for your patience with this matter.

Nov 5, 03:16 MST
Investigating - Our Support Office is experiencing an internet outage at present and is unable to take calls, chats or respond to emails. Our engineers are actively working to resolve this issue. Thank you for your patience in this matter.

Issues with Rich Content Editor in Canvas

Nov 2, 12:22 MDT
Investigating - Canvas users may be running into issues viewing or editing images and other files within their courses in Canvas, due to two separate issues with our Rich Content Editor:

* Links to files that are supported for previewing in Canvas do not show an icon to indicate that a preview is available for the file. Clicking on the link takes the user to their personal Files page to preview the file, and requires them to navigate back to their course after closing the preview.

* Images uploaded from the "Images" tab, in the content selector on the right side of the Rich Content Editor, do not show a thumbnail of the image. Only the title of the image appears. Images must be uploaded via the "Insert Image" icon in the Rich Content Editor, or users must refresh the page after uploading from the content selector, for the images to embed properly.

We apologize for any trouble these issues are causing for your users, and we're working to resolve them as soon as we can. We do not yet have a timeframe for when they will be resolved, but we'll provide an update on our progress by the end of the day tomorrow.

Help Menu phone numbers and chat links don't show for some schools

Nov 1, 09:59 MDT
Identified - Some schools have noticed they aren't able to see their support phone numbers and/or chat links in the help menu. Engineering is actively working on solving the issue.

Google LTI

Oct 30, 11:31 MDT
Resolved - This incident has been resolved.

Oct 30, 11:12 MDT
Monitoring - Access to the Google LTI has been restored. We will continue to monitor user access.

Oct 30, 11:04 MDT
Investigating - Users accessing the Google LTI are currently receiving an error message stating "We're sorry, but something went wrong". We are currently investigating this behavior and hope to have it resolved shortly. We apologize for any inconvenience this may cause.

A small amount of users were unable to access Canvas

Oct 26, 17:15 MDT
Resolved - A small number of Canvas users were unable to access Canvas for a short period of time. Our DevOps team has ensured the site is available and running normally now. We apologize for any trouble you've experienced.

Commons Access

Oct 18, 13:04 MDT
Resolved - Canvas users were unable to access Commons between roughly 12:36 and 1:00 PM MDT. Our Commons team was able to identify the issue and restore access to Commons.

A small percentage of Canvas users in the US are seeing slow load times in Canvas.

Oct 9, 07:56 MDT
Resolved - A small percentage of Canvas users in the US were seeing slow load times in Canvas between 07:17 and 07:41 MT. Our DevOps team has ensured the site is available and running normally now. We apologize for any trouble you've experienced.

Oct 9, 07:54 MDT
Monitoring - A small percentage of Canvas users in the US are seeing slow load times in Canvas. Our. A fix has been implemented and we are monitoring the results. We apologize for any trouble you've experienced.

A small subset of UK based users are experiencing slowness or page errors when accessing Canvas

Oct 9, 05:54 MDT
Resolved - A small percentage of Canvas users in the UK were experiencing page errors when accessing Canvas between 11:34 - 12:34 BST. Our DevOps team has ensured the site is available and running normally now. We apologize for any trouble you've experienced.

Oct 9, 05:16 MDT
Investigating - A small percentage of Canvas users in the UK are experiencing page errors when accessing Canvas. Our DevOps team is working to resolve this issue. We apologize for any trouble you've experienced

A small subset of U.S. based users are experiencing slowness or page errors when accessing Canvas

Oct 6, 07:43 MDT
Investigating - A small percentage of Canvas users in the US are experiencing page errors when accessing Canvas. Our DevOps team is working to resolve this issue. We apologize for any trouble you've experienced

Grade Pass Back Running Very Slow

Oct 2, 07:20 MDT
Identified - Grade pass back is running extremely slow at this time, our SIS engineers are aware and working on a plan to fix it. We ask that you only select the grade pass back button once, repeatedly selecting this option will queue jobs and make it slower. We apologize for the degraded performance of grade pass back and will provide updates as soon as they are available.

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