Canvas System Status

Source: http://status.instructure.com

Some users in EMEA are unable to edit/create items in Canvas

Sep 27, 04:18 MDT
Investigating - We are currently investigating this issue.

Users are unable to call into Canvas Support

Sep 25, 14:30 MDT
Identified - Our phone vendor has identified the cause of the issue with users being unable to call and is working towards a resolution.

Sep 25, 14:12 MDT
Update - We are continuing to investigate this issue.

Sep 25, 13:38 MDT
Investigating - We are aware that users are unable to contact Canvas Support over the phone and investigating the cause. Please contact Canvas Support via chat while we work to resolve this.

Some users receiving errors when accessing Canvas

Sep 23, 18:22 MDT
Identified - Some users have reported errors when logging into Canvas. Our engineers have identified the problem and are working towards a resolution. We will update this as soon as we have more information.

Salesforce Maintenance Impacting our Support Communication Channels

Sep 19, 02:22 MDT
Resolved - This incident has been resolved.

Sep 19, 02:00 MDT
Identified - Salesforce is under scheduled maintenance from 8:00 AM till 8:20 AM UTC.
During the maintenance window our chat is unavailable. Cases and emails submitted during the maintenance window will be queued and processed after the maintenance is complete.
Our phone system is operational.
Thank you for your patience during the maintenance.

Some users hosted in the IAD North Virginia region may receive errors when accessing Canvas.

Sep 16, 08:05 MDT
Identified - Our team has identified the root cause of the errors and are starting to see recovery in the affected instances.

Sep 16, 07:44 MDT
Investigating - Our team is actively investigating the cause of these errors.

Slowness impacting some Canvas users.

Sep 15, 14:59 MDT
Resolved - This incident has been resolved.

Sep 15, 14:47 MDT
Monitoring - Our developers have identified the issues. Users should not be experiencing any slowness but we will continue to monitor.

Sep 15, 14:45 MDT
Identified - We've been seeing slowness on some servers due to heavy traffic.

Canvas Support Chat Lines

Sep 15, 10:02 MDT
Resolved - Chat lines have been restored at this time.

Sep 15, 09:58 MDT
Identified - Our team has identified an update that has impacted the Canvas Support chat lines. While our team works to restore the chat channels, please use other options located in your Help menu inside of Canvas to reach Canvas Support.

Canvas Beta Instance Outage

Sep 14, 21:31 MDT
Monitoring - A fix has been implemented and beta is now accessable. We will continue monitoring.

Sep 14, 21:20 MDT
Update - We are continuing to investigate this issue.

Sep 14, 21:19 MDT
Investigating - The beta instance of Canvas may be unavailable to some users. We are currently investigating this and will update as more information becomes available.

Some customers are not able to use Catalog.

Sep 14, 16:33 MDT
Resolved - This incident has been resolved.

Sep 14, 16:12 MDT
Monitoring - From 23:25 CEST to 23:44 CEST users experienced 500s errors when accessing Canvas Catalog. The issue has been resolved by our developers but we will continue to monitor.

Problems with Canvas phone system

Sep 13, 14:29 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 13, 14:11 MDT
Investigating - We are currently having troubles with our phone system and are unable to answer phone calls. Please use the chat option to contact Canvas Support. We are currently investigating this issue.

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