Canvas System Status

Source: http://status.instructure.com

Problems with Canvas ticketing and Chat system

Sep 10, 10:19 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 10, 10:16 MDT
Investigating - Canvas Supports agents are currently experiencing problems with our ticketing system and our chat system. This status alert does not impact your Canvas instance, but can lead to delays in response times when trying to get technical support. At this time we would recommend that you reach out to Canvas via phone support.

Users hosted in the PDX region are seeing page errors in Canvas.

Aug 31, 13:16 MDT
Update - This is being caused by an issue with AWS, you can follow their status page at https://status.aws.amazon.com/. We are looking for a workaround.

Aug 31, 13:14 MDT
Identified - This is being caused by an issue with AWS. We are looking for a workaround.

Aug 31, 13:10 MDT
Investigating - We are currently investigating this issue.

Some users are experiencing "This website is under heavy load (queue full)"

Aug 27, 07:14 MDT
Identified - The issue has been identified and a fix is being implemented.

Some users hosted in the North Virginia region may be experiencing slowness or errors when accessing New Quizzes in Canvas

Aug 23, 09:33 MDT
Resolved - This incident has been resolved.

Aug 23, 09:22 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 23, 09:11 MDT
Identified - The issue has been identified and a fix is being implemented.

Some users are experiencing 500 page errors when accessing O365.

Aug 18, 13:30 MDT
Identified - The issue has been identified and a fix is being implemented.

Aug 18, 13:13 MDT
Investigating - We are currently investigating this issue.

If your institution uses Catalog you may be experiencing intermittent page errors. This is impacting customers that are hosted in North Virginia.

Aug 17, 13:30 MDT
Resolved - This incident has been resolved.

Aug 17, 13:27 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 17, 13:27 MDT
Identified - The issue has been identified and a fix is being implemented.

Aug 17, 13:22 MDT
Investigating - We are currently investigating this issue.

Some users are experiencing page errors while using Studio. This is impacting customers that are hosted in North Virginia.

Aug 17, 13:29 MDT
Investigating - We are currently investigating this issue.

Some users in North America are not seeing their enrollments in Canvas

Aug 10, 15:22 MDT
Monitoring - Our engineering team was able to identify the cause of the issue and implement a solution. Due to each user's local caching it may take a short time before users are able to see their courses. If the issue persists please try resetting your router.

Aug 10, 15:15 MDT
Identified - The issue has been identified. We are continuing to investigate this issue.

Aug 10, 15:02 MDT
Update - We are continuing to investigate this issue.

Aug 10, 14:44 MDT
Investigating - We are currently investigating this issue.

Some users are unable to access Canvas

Aug 9, 03:19 MDT
Resolved - This incident has been resolved.

Aug 9, 03:16 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 9, 03:07 MDT
Update - We are continuing to work on a fix for this issue.

Aug 9, 03:05 MDT
Identified - The issue has been identified and a fix is being implemented.

Aug. 4th Canvas Slowness

Aug 4, 20:06 MDT
Resolved - Our engineering team has addressed the behavior. The long loading time and errors should now be resolved.

Aug 4, 19:01 MDT
Monitoring - Users may be encountering long load times when accessing Canvas. Our engineering team is aware and working to resolve it as soon as possible. We will give an update when the issue is resolved.

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