Canvas System Status

Source: http://status.instructure.com

Some users are unable to access Canvas

Aug 9, 03:19 MDT
Resolved - This incident has been resolved.

Aug 9, 03:16 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 9, 03:07 MDT
Update - We are continuing to work on a fix for this issue.

Aug 9, 03:05 MDT
Identified - The issue has been identified and a fix is being implemented.

Aug. 4th Canvas Slowness

Aug 4, 20:06 MDT
Resolved - Our engineering team has addressed the behavior. The long loading time and errors should now be resolved.

Aug 4, 19:01 MDT
Monitoring - Users may be encountering long load times when accessing Canvas. Our engineering team is aware and working to resolve it as soon as possible. We will give an update when the issue is resolved.

Some users are experiencing long load times when accessing Canvas

Aug 3, 20:26 MDT
Resolved - At 7:59 PM MT some users were experiencing long load times when accessing pages within Canvas. Our Devops team was able to identify the issue and resolve it by 8:20 PM MT.

Some users are unable to access Canvas.

Aug 3, 14:30 MDT
Identified - The issue has been identified and we are working on a fix.

Some users are unable to access Canvas

Aug 1, 13:16 MDT
Resolved - This incident has been resolved.

Aug 1, 12:46 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 1, 12:41 MDT
Identified - The issue has been identified and fix is being implemented.

Aug 1, 12:32 MDT
Update - We are continuing to investigate this issue.

Aug 1, 12:14 MDT
Investigating - We are currently investigating this issue.

Some users are experiencing page errors when accessing Canvas

Aug 1, 08:10 MDT
Monitoring - A fix has been implemented. We are monitoring the results to ensure that it has corrected the errors.

Aug 1, 07:55 MDT
Identified - Our team has identified the cause of the errors and they are actively working to correct this.

Aug 1, 07:33 MDT
Investigating - Our team is actively investigating the cause of the errors users are receiving.

Some APAC based users might be experiencing page errors when accesses Canvas.

Jul 23, 06:24 MDT
Resolved - This incident has been resolved.

Jul 23, 06:23 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 23, 06:09 MDT
Update - We are continuing to work on a fix for this issue.

Jul 23, 06:09 MDT
Identified - The issue has been identified and a fix is being implemented.

Jul 23, 06:03 MDT
Investigating - We are currently investigating this issue.

Some users are receiving errors when attempting to chat in to Canvas Support.

Jul 20, 11:14 MDT
Investigating - We are currently monitoring our chat system and the service providers status page for updates. Until it is resolved, we would recommend using additional contact methods found through your Canvas Help menu.

Users in Australia are having troubles accessing Studio

Jul 7, 16:32 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 7, 16:19 MDT
Identified - The issue has been identified and we are working to fully resolve it. At this time Studio is accessible again.

Jul 7, 16:15 MDT
Update - We are continuing to investigate this issue.

Jul 7, 16:13 MDT
Investigating - We are currently investigating this issue.

Some users are experiencing page errors with Studio

Jul 2, 14:23 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jul 2, 14:19 MDT
Investigating - We are currently investigating this issue.

Pages