Canvas System Status

Source: http://status.instructure.com

Some users may be receiving a 500 errors when access Canvas.

Oct 11, 21:36 MDT
Resolved - This incident has been resolved.

Oct 11, 21:21 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 11, 21:07 MDT
Identified - Our developers have identified the issue and are implementing a fix.

Oct 11, 21:00 MDT
Investigating - Our developers are looking into the issue. We will update this page as soon as we have a resolution.

A small amount of Canvas users are experiencing long load times or error messages when attempting to load Canvas, this would potentially affect North American users.

Oct 11, 12:46 MDT
Resolved - This incident has been resolved.

Oct 11, 12:34 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 11, 12:33 MDT
Investigating - We are currently investigating this issue.

AWS Outage

Oct 5, 19:26 MDT
Investigating - Some users in the United States are encountering errors when attempting to access Canvas.

Canvas support phone system is experiencing connection issues.

Oct 2, 08:18 MDT
Identified - Users are able to call in, however they may experience some connection issues. Please refer to this status page for our phone system for updates. https://status.sharpencx.com/

Users hosted in the IAD region are experiencing errors while using Google LTI.

Sep 30, 10:25 MDT
Update - We are continuing to investigate the issue.

Sep 30, 10:05 MDT
Investigating - Our team is aware of the errors with Google LTI and currently investigating.

Canvas Support Phone system is having an outage

Sep 29, 17:54 MDT
Resolved - This issue has been resolved.

Sep 29, 17:48 MDT
Monitoring - Our phone system seems to be working again. We will continue to monitor.

Sep 29, 17:34 MDT
Identified - Our phone provider is having an outage. If you need support please reach out via chat or email. We have moved all agents over to cover those. We will update this status page when we have a resolution or an update from our phone providers.

Sep 29, 17:31 MDT
Update - We are continuing to investigate this issue.

Sep 29, 17:27 MDT
Investigating - Canvas Support Phone system is having an outage, we are looking into the issue and will update this shortly.

Some schools in the AWS US east region might experience some slowness when accessing Canvas.

Sep 28, 10:06 MDT
Resolved - This incident has been resolved.

Sep 28, 09:56 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 28, 09:50 MDT
Investigating - We are currently investigating this issue.

Grade Pass back is currently down

Sep 27, 09:19 MDT
Resolved - This incident has been resolved.

Sep 27, 09:07 MDT
Identified - The issue has been identified and a fix is being implemented.

Some users in EMEA are unable to edit/create items in Canvas

Sep 27, 04:18 MDT
Investigating - We are currently investigating this issue.

Users are unable to call into Canvas Support

Sep 25, 14:30 MDT
Identified - Our phone vendor has identified the cause of the issue with users being unable to call and is working towards a resolution.

Sep 25, 14:12 MDT
Update - We are continuing to investigate this issue.

Sep 25, 13:38 MDT
Investigating - We are aware that users are unable to contact Canvas Support over the phone and investigating the cause. Please contact Canvas Support via chat while we work to resolve this.

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