Canvas System Status

Source: http://status.instructure.com

Catalog Payment Gateway Errors

Mar 7, 12:08 MST
Update - We are continuing to monitor for any further issues.

Mar 7, 12:07 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 7, 12:02 MST
Identified - Some customers hosted in the IAD region are experiencing payment gateway errors in Canvas Catalog. Our team is actively working to resolve this error.

Canvas Support phone system problems

Mar 3, 23:30 MST
Investigating - Canvas Support is currently having an issue with our phone provider, If you are trying to contact Canvas Support at this time we would recommend that you reach out to us via our chat system.

Users are experiencing errors when uploading to Canvas.

Feb 24, 13:16 MST
Resolved - This incident has been resolved.

Feb 24, 13:06 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 24, 12:49 MST
Identified - The issue has been identified and a fix is being implemented.

Some users hosted in our PDX region are unable to get into Canvas

Feb 23, 04:20 MST
Investigating - We are currently investigating this issue.

Some users are experiencing page errors while using Studio. This is impacting customers that are hosted in Sydney region.

Feb 22, 06:13 MST
Resolved - This incident has been resolved.

Feb 22, 06:11 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 22, 06:05 MST
Identified - The issue has been identified and a fix is being implemented.

Feb 22, 05:57 MST
Investigating - We are currently investigating this issue.

Catalog Payment Gateway Errors

Feb 16, 12:15 MST
Resolved - Between 2:35-12:15 AM MT some Catalog customers may have received payment gateway page errors. These errors occurred for customers hosted in the IAD or YUL regions using Touchnet or Authorize.Net. This was caused by a change in our codebase which our team was able to identify and revert. All payments should be processing correctly at this time.

Some users hosted in our PDX region are unable to get into Canvas

Feb 11, 08:09 MST
Resolved - This incident has been resolved.

Feb 11, 07:52 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 11, 07:48 MST
Identified - The issue has been identified and a fix is being implemented.

A small set of users in the US-West region may have received page errors or general Canvas slowness when attempting to access Canvas.

Feb 9, 08:15 MST
Resolved - Some users may have experienced a disruption while accessing Canvas. Our engineers were able to correct the behavior and it was resolved by 8:30 AM MST.

Some users are experiencing errors when logging into Canvas.

Feb 8, 16:02 MST
Update - As far as we can tell this issue is only affecting users in the Sydney region.
Our developers have identified the issue and will give us an update when it is resolved. We will keep tabs on it and update this when the issue is resolved.

Feb 8, 15:41 MST
Investigating - Our developers are aware of the issue and we will update this status page when we have more information.

Some users hosted in our PDX region are unable to get into Canvas

Feb 8, 03:48 MST
Resolved - This incident has been resolved.

Feb 8, 03:35 MST
Investigating - We are currently investigating this issue.

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