Canvas System Status

Source: http://status.instructure.com

Canvas Page Errors and Slow Page Loading - IAD

Apr 28, 15:25 MDT
Resolved - Our engineering team has implemented a fix, and the issue has been resolved.

Apr 28, 15:17 MDT
Identified - The issue has been identified and a fix is being implemented.

Apr 28, 15:01 MDT
Investigating - Some users in the IAD region are experiencing page errors - 'connection to server at "cluster17-bouncer-vpc.us-east-1c.canvas.insops.net."' Our engineering team is currently investigating this issue.

Docviewer Page Errors - IAD Region as well as some users on the PDX Region

Apr 28, 11:34 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 28, 11:16 MDT
Identified - We believe we have identified the issue and are rolling out a fix.

Apr 28, 10:38 MDT
Update - We are continuing to investigate this issue.

Apr 28, 10:37 MDT
Investigating - We are currently investigating users experiencing - (Service is currently unavailable. Try again later)

Some Users trying to use the Studio tool within Canvas might see slowness or receive error messages.

Apr 28, 09:28 MDT
Investigating - We are currently investigating this issue.

Canvas Page Errors - IAD Region as well as some users on the PDX Region

Apr 28, 07:20 MDT
Update - We are continuing to investigate this issue.

Apr 28, 07:07 MDT
Update - We are continuing to investigate this issue.

Apr 28, 06:43 MDT
Investigating - We are currently investigating users experiencing - Service is currently unavailable. Try again later - Errors in Speedgrader, as well as links to Files.

Some users unable to connect to the Impact software.

Apr 25, 12:48 MDT
Resolved - Some schools lost the ability to use the Impact software on April 25th between 12:45 AM and 02:39 AM.

Docviewer Error

Apr 22, 10:27 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 22, 09:38 MDT
Investigating - We are continuing to see Docviewer errors occurring and are continuing to look into the situation. This is affecting Submissions, Gradebook, Files, etc.

Docviewer Errors

Apr 22, 09:06 MDT
Resolved - This incident has been resolved.

Apr 22, 08:53 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 22, 08:37 MDT
Investigating - We are seeing some users are experiencing errors when attempting to access Submissions in Speedgrader.
Update - This appears to be errors due to Docviewer so this may occur in Files, submission details, etc.

Canvas support phone system is experiencing connection issues.

Apr 19, 15:02 MDT
Resolved - This incident has been resolved.

Apr 19, 14:54 MDT
Monitoring - A fix has been implemented by sharpen. You can check the sharpen status page https://status.sharpencx.com/. We will continue to monitor the situation.

Apr 19, 14:51 MDT
Update - We are continuing to investigate this issue.

Apr 19, 14:45 MDT
Investigating - Users are able to call in, however they may experience some connection issues.

Canvas Page Errors

Apr 18, 17:45 MDT
Resolved - This incident has been resolved.

Apr 18, 17:25 MDT
Identified - Some IAD users were receiving "status 500: No known Consul servers" messages when accessing Canvas. The cause has been identified.

Canvas Page Errors

Apr 18, 12:40 MDT
Resolved - Some users may receive page errors while accessing Canvas content.

Pages