Canvas System Status

Source: http://status.instructure.com

Canvas Page Errors

Apr 4, 07:24 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 4, 07:20 MDT
Identified - Some customers hosted in the PDX region are receiving page errors when accessing Canvas. Our devops team is aware of these errors, and they are actively working to restore access.

Portfolium users not able to attach files to projects or profiles

Mar 31, 09:22 MDT
Resolved - This incident has been resolved.

Mar 31, 09:09 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 31, 08:53 MDT
Update - We are continuing to investigate this issue.

Mar 31, 08:53 MDT
Investigating - We are currently investigating this issue.

A small subset of users hosted in our PDX region may be receiving 500 errors when trying to access Canvas.

Mar 30, 05:27 MDT
Update - We are continuing to investigate this issue.

Mar 30, 05:25 MDT
Investigating - We are currently investigating this issue.

Some users may be receiving a 500 errors when trying to access Canvas.

Mar 28, 00:31 MDT
Resolved - This incident has been resolved.

Mar 28, 00:02 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 27, 23:37 MDT
Update - We are continuing to work on a fix for this issue.

Mar 27, 23:37 MDT
Identified - The issue has been identified and a fix is being implemented.

Canvas Chat Support Downtime

Mar 19, 22:55 MDT
Resolved - The maintenance window for the Canvas Support chat is now closed and is be operating normally.

Mar 19, 22:29 MDT
Identified - The Canvas Support chat system will be undergoing maintenance. This is anticipated to last from 10:30PM MDT to 10:50PM MDT. During this time users may have trouble contacting Canvas support via chat. If you need to contact the support team during this time, consult your Canvas "Help" tab to find your contact options.

Canvas Page Errors

Mar 15, 08:00 MDT
Resolved - We received reports of a small set of customers hosted in the IAD region receiving page errors. Our team was able to identify the cause of the errors and correct this. If you still encounter an error, our devops team has asked that you refresh your browser page as that should correct it.

Some users in the PDX region are experiencing slowness when trying to access Canvas.

Mar 14, 11:58 MDT
Resolved - This incident has been resolved.

Mar 14, 11:55 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 14, 11:51 MDT
Investigating - We are currently investigating this issue.

Some users in EMEA West region are running into problems when accessing or using Studio.

Mar 11, 16:19 MST
Resolved - This incident has been resolved.

Mar 11, 16:12 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 11, 16:12 MST
Identified - The issue has been identified and a fix is being implemented.

Mar 11, 16:01 MST
Investigating - Some users in EMEA West region are running into problems when accessing or using Studio. Our development team is currently investigating this issue

Portfolium Chat Lines

Mar 10, 07:24 MST
Investigating - Portfolium chat lines are currently down. Portfolium customers experiencing troubles can send in tickets through email at support@portfolium.com. Our engineers are currently investigating this incident.

Mastery Connect users were experiencing issues on 9/22

Mar 9, 09:58 MST
Resolved - Some users logging in with google SSO or creating document based assessments experienced some issues this morning. The incident has been resolved.

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