Canvas System Status

Source: http://status.instructure.com

Some Catalog users in the DUB region may have experienced 504 errors

Jul 1, 11:15 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Some users may be receiving a 500 errors when trying to access Canvas.

Jun 28, 23:17 MDT
Resolved - This incident has been resolved.

Jun 28, 23:14 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 28, 23:14 MDT
Investigating - We are currently investigating this issue.

Some Portfolium users not able to log in

Jun 21, 01:22 MDT
Investigating - We are currently investigating this issue.

We are currently experiencing some issues with the Support phone number for Elevate Data Sync. Please log into your dashboard and open a ticket if you are in need of Support assistance.

Jun 15, 16:16 MDT
Identified - The issue has been identified, we will continue to provide daily updates as more information is made available.

Some incoming phone calls are experiencing delays in being assigned to Canvas Support agents.

Jun 15, 11:07 MDT
Identified - Our phone provider has identified the issue and is working towards a resolution.

Jun 15, 10:38 MDT
Investigating - We are currently working with our phone provider to investigate this issue, and we will post updates as they become available. Please contact Canvas Support via chat if you are experiencing an extended delay in reaching a Canvas Support agent via phone.

Some incoming phone calls are experiencing delays in being assigned to Canvas Support agents.

Jun 15, 10:38 MDT
Investigating - We are currently working with our phone provider to investigate this issue, and we will post updates as they become available. Please contact Canvas Support via chat if you are experiencing an extended delay in reaching a Canvas Support agent via phone.

tx.certifymydata.com results in 504 Gateway Timeout / 502 Bad Gateway Error

Jun 7, 16:33 MDT
Investigating - We are currently investigating the issue.

Jun 7, 16:33 MDT
Update - We are continuing to monitor for any further issues.

Jun 7, 16:19 MDT
Monitoring - An update has been made and we are monitoring the issue.

Jun 7, 16:03 MDT
Investigating - We are currently investigating the issue.

Jobs not processing for import/exports in Canvas

Jun 3, 12:16 MDT
Resolved - This incident has been resolved.

Jun 3, 12:01 MDT
Identified - The issue has been identified and a fix is being implemented.

Jun 3, 12:00 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 3, 11:43 MDT
Investigating - We are currently seeing issues with imports and exports in Canvas, including SIS imports.

A small amount of users are experiencing long load times or error messages when accessing Catalog.

Jun 2, 06:30 MDT
Resolved - We are currently investigating this issue.

Some users, primarily hosted in APAC, are experiencing long load times or error messages when accessing Canvas.

May 31, 00:00 MDT
Resolved - We are currently investigating this issue.

Pages