Canvas System Status

Source: http://status.instructure.com

Page Errors on Canvas

Oct 24, 11:05 MDT
Resolved - This incident has been resolved.

Oct 24, 10:59 MDT
Update - We are continuing to investigate this issue.

Oct 24, 10:39 MDT
Investigating - Users are experiencing 500 errors in Canvas. We will update this status as we have additional information.

New Quizzes Unresponsive

Oct 20, 11:14 MDT
Resolved - This incident has been resolved.

Oct 20, 11:09 MDT
Investigating - Our engineering team is investigating an issue that is causing New Quizzes to be unresponsive.

Errors when uploading SCORM files

Oct 19, 18:14 MDT
Resolved - This incident has been resolved.

Oct 19, 18:03 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 19, 18:02 MDT
Identified - The issue has been identified and a fix is being implemented.

Oct 19, 17:54 MDT
Investigating - Users are experiencing encountering a "Failed to submit event: ActiveRecord::RangeError: PG::NumericValueOutOfRange: ERROR: integer out of range." error when attempting to upload SCORM files to Canvas. We will update this status as we have additional information.

Salesforce Maintenance Impacting our Support Communication Channels

Oct 16, 01:03 MDT
Investigating - Salesforce is under scheduled maintenance from 8:00 AM till 8:20 AM UTC.
During the maintenance window our chat is unavailable. Cases and emails submitted during the maintenance window will be queued and processed after the maintenance is complete.
Our phone system is operational.
Thank you for your patience during the maintenance

A small subset of Canvas Clients are experiencing Errors

Oct 14, 05:14 MDT
Resolved - This incident has been resolved.

Oct 14, 05:12 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 14, 05:11 MDT
Investigating - We are currently investigating this issue.

Some users experiencing high load times

Oct 4, 19:11 MDT
Resolved - The load times have remained normal and the incident has been resolved.

Oct 4, 18:59 MDT
Monitoring - Our engineers have identified the cause of the page loading and implemented a fix. We are monitoring the situation to ensure load times remain normal.

Oct 4, 18:46 MDT
Investigating - Some users are experiencing higher than normal load times or Time-out Errors. Our engineers are investigating the cause of these load times.

A small subset of Canvas Clients are experiencing Errors

Oct 4, 06:29 MDT
Resolved - This incident has been resolved.

Oct 4, 06:20 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 4, 06:17 MDT
Identified - The issue has been identified and a fix is being implemented.

Oct 4, 05:57 MDT
Investigating - We are currently investigating this issue.

Users encountering page errors accessing Canvas

Sep 30, 17:20 MDT
Resolved - This has been resolved.

Sep 30, 17:05 MDT
Monitoring - We have identified a recent update was causing the error and we have rolled that update back. This has corrected the error and we are monitoring the situation to ensure Canvas remains functional.

Sep 30, 16:56 MDT
Investigating - We are currently investigating the issue. We will update the status page once we have additional information.

Some Canvas Clients are experiencing Errors

Sep 26, 09:37 MDT
Resolved - This incident has been resolved.

Sep 26, 09:34 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 26, 09:30 MDT
Identified - The issue has been identified and a fix is being implemented.

Sep 26, 09:17 MDT
Investigating - Users are experiencing slow load times and errors when accessing Canvas in the US region.

Global Canvas Clients are experiencing Errors

Sep 21, 12:36 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 21, 12:31 MDT
Identified - The issue has been identified and a fix is being implemented.

Sep 21, 12:22 MDT
Update - We are continuing to investigate this issue.

Sep 21, 12:21 MDT
Update - We are continuing to investigate this issue.

Sep 21, 12:20 MDT
Update - We are continuing to investigate this issue.

Sep 21, 12:16 MDT
Update - We are continuing to investigate this issue.

Sep 21, 12:07 MDT
Investigating - Users are experiencing Slowness and errors when accessing Canvas in the US region.

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