Canvas System Status

Source: http://status.instructure.com

Some users were unable to access the Portfolium product on 12/13/2022

Dec 13, 16:00 MST
Resolved - The login function on the site (portfolium.com) was not working correctly after a release. It affected US users who belong to only one network on Portfolium and attempted to log in. It was detected at 16:00 CET, and fixed by 17:00. The rest of the site operated as expected, users already logged in were not affected.

Some users are experiencing slow load times for New Quizzes.

Dec 13, 11:41 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 13, 11:40 MST
Investigating - We are continuing to investigate this issue.

Dec 13, 11:10 MST
Identified - The issue has been identified and a fix is being implemented.

Dec 13, 10:05 MST
Investigating - Some users in the US are experiencing slow load times for New Quizzes.

Some users are encountering long load times or 503 errors when accessing Canvas

Dec 12, 16:12 MST
Resolved - This incident has been resolved.

Dec 12, 15:37 MST
Monitoring - We have found the cause and have applied a fix for this behavior. We are now monitoring results.

Dec 12, 15:31 MST
Investigating - Some users in the are encountering long load times or page errors when attempting to access Canvas. We are currently looking into this behavior.

Some users are experiencing 504 errors in the US east region

Dec 8, 13:31 MST
Resolved - This incident has been resolved.

Dec 8, 13:27 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 8, 13:24 MST
Identified - The issue has been identified and a fix is being implemented.

Dec 8, 13:17 MST
Update - We are continuing to investigate this issue.

Dec 8, 13:05 MST
Update - We are continuing to investigate this issue.

Dec 8, 13:05 MST
Investigating - We are currently investigating this issue.

Long Load Times when Accessing New Quizzes

Dec 7, 16:26 MST
Identified - Our Engineering team is actively investigating and working to correct the New Quizzes load times. At this time users are still experiencing this behavior. Our engineers have located the cause and are currently working on implementing a resolution.

Dec 7, 16:07 MST
Investigating - Users are experiencing long load times when accessing New Quizzes in Canvas. We will update this status as we have additional information.

Some users are encountering page errors when accessing Canvas.

Dec 6, 15:28 MST
Monitoring - We have implemented a fix for this behavior and are now monitoring for improvement.

Dec 6, 15:23 MST
Identified - Our Engineering team is actively investigating and working to correct the errors that users are seeing. We have identified the cause and are currently working on a resolution.

Dec 6, 14:59 MST
Investigating - Some users are encountering page errors when accessing Canvas. We will update this page as more information becomes available.

Customers are not able to use the Impact product due to an AWS outage.

Dec 1, 08:06 MST
Investigating - Amazon Web Services is experiencing an outage. Customers in the US-West-2 region are not able to use the Impact product.

Formative & Benchmarks Not Showing Up in the Assessment List or Search

Nov 28, 07:33 MST
Investigating - We are currently investigating an issue concerning why newly created assessments are not showing up in the assessment list or search. All assessments are creating and saving as intended, but they cannot be found using the normal process.

This is not impacting the student assessment experience.

Some users are experiencing long load times for New Quiz attempts.

Nov 25, 13:31 MST
Update - The issue has been identified and a fix is being implemented.

Nov 25, 13:01 MST
Identified - The issue has been identified and a fix is being implemented.

Nov 25, 12:45 MST
Update - We are continuing to investigate this issue.

Nov 25, 12:19 MST
Update - We are continuing to investigate this issue.

Nov 25, 11:58 MST
Investigating - Some users are experiencing long load times for New Quiz attempts.

Some users are receiving 409 errors when trying to grade New Quizzes essay questions.

Nov 25, 10:57 MST
Investigating - Some users are receiving 409 errors when trying to grade New Quizzes essay questions. We will update this status as we have additional information.

Pages