Canvas System Status

Source: http://status.instructure.com

Some users in the US region are unable to log into Canvas and are getting 500 errors

Jan 27, 12:32 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 27, 12:25 MST
Investigating - We are currently investigating this issue.

Some users in the US are getting 500 errors when attempting to access Canvas

Jan 25, 07:10 MST
Resolved - This incident has been resolved.

Jan 25, 07:06 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 25, 07:00 MST
Identified - Our Engineering team is actively investigating and working to correct the 500 error. At this time users are still experiencing 500 errors and are unable to access Canvas.

Jan 25, 06:56 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 25, 06:48 MST
Identified - Our Engineering team is actively investigating and working to correct the 500 errors so users can access Canvas.

Some Users in the US region were getting errors and long load times when attempting to access Canvas

Jan 23, 10:30 MST
Resolved - Users were getting long load times and 500 errors when attempting to access Canvas. During this time some users also experienced the inability to save or create content within their Canvas courses.

Some Users May Encounter Long Load Times While Accessing Canvas

Jan 16, 19:24 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 16, 19:18 MST
Identified - Our engineering team has alerted us to possible long load times for users. They have identified the cause and are currently working on a resolution.

Users were getting 404 errors when Accessing Canvas Student Eportfolios

Jan 3, 10:00 MST
Resolved - Users were briefly getting 404 errors when attempting to access Canvas Student Eportfolios.

Some users may have problems contacting Canvas via the phone support system. If you are not able to reach us via that method, we would recommend trying our chat or email support lines.

Dec 28, 10:16 MST
Update - We have updated our phone provider and they are looking into the situation. Please refer to https://status.sharpencx.com/ for further information. We will continue to update clients accordingly.

Dec 28, 10:04 MST
Investigating - We have updated our phone provider and they are looking into the situation. Please refer to https://status.sharpencx.com/ for further information. We will continue to update clients accordingly.

Canvas Support Phones System

Dec 27, 14:27 MST
Resolved - This incident has been resolved.

Dec 27, 14:08 MST
Monitoring - The phone provider for Canvas Support has implemented a fix and we are continuing to monitor that service.

Dec 27, 13:09 MST
Identified - Our phone provider has identified the issue and is working toward a resolution.

Dec 27, 13:08 MST
Investigating - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

Some users Briefly Experienced 504 errors when attempting to access Canvas

Dec 20, 08:00 MST
Resolved - This incident has been resolved.

Some Users Encountering Errors when Accessing Canvas

Dec 14, 22:00 MST
Resolved - This incident has been resolved.

Dec 14, 21:45 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 14, 21:09 MST
Investigating - Some users are encountering 504 Time-Out errors when accessing Canvas. We are currently looking into this behavior.

Payment redirector in Catalog is inaccessible

Dec 14, 16:47 MST
Resolved - The payment redirector has been restored to full functionality

Dec 14, 16:27 MST
Investigating - The payment redirector in Catalog is not accessible to users currently. We are investigating the cause and working to restore its functionality.

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