Canvas System Status

Source: http://status.instructure.com

Badge images aren't loading in users backpacks

Feb 23, 13:10 MST
Resolved - This incident has been resolved.

Feb 23, 11:27 MST
Identified - Currently, the badge images in users' backpacks aren't loading. We believe we have a resolution to this issue, but we don't have a specific time frame for when this will be resolved. The website is still operational.

Users are unable to load SCORM packages in Canvas

Feb 20, 10:55 MST
Resolved - This incident has been resolved.

Feb 20, 10:45 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 20, 10:17 MST
Update - We are continuing to investigate this issue.

Feb 20, 10:12 MST
Investigating - When accessing SCORM materials in Canvas, some users are unable to view the content. Our engineers are currently investigating the issue.

Errors when uploading files to Canvas Student ePortfolios

Feb 20, 09:53 MST
Resolved - This incident has been resolved.

Feb 20, 09:40 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 20, 09:28 MST
Identified - The issue has been identified and we are attempting to resolve this issue.

Feb 20, 09:16 MST
Investigating - Canvas Student ePortfolios users are experiencing an error when uploading to Projects

Users are unable to load SCORM packages in Canvas

Feb 20, 09:00 MST
Resolved - When accessing SCORM materials in Canvas, some users are unable to view the content.

Canvas Page Errors

Feb 14, 07:00 MST
Resolved - Some Canvas users received page errors when accessing their Canvas environment. A fix was implemented and access to Canvas has been restored.

Page Errors When Accessing Canvas

Feb 13, 14:46 MST
Resolved - This incident has been resolved.

Feb 13, 14:41 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 13, 14:38 MST
Investigating - Some users may encounter "this page isn't working" errors when accessing Canvas.

Page Errors When Accessing Canvas

Feb 8, 15:42 MST
Resolved - Some users were encountering "This website is under heavy load (request timed out)" errors when accessing Canvas.

Canvas Support Unavailable

Feb 6, 15:27 MST
Resolved - This incident has been resolved.

Feb 6, 15:22 MST
Monitoring - We appear to have access to Salesforce again and are working to respond to chats and email. We will continue monitoring for related behaviors.

Feb 6, 15:19 MST
Investigating - Our ticketing system (Salesforce) that manages our chats and emails is currently experiencing some issues. We will update when more information is available to us. You can follow their status page here as well: https://status.salesforce.com/

Page Errors when Accessing Studio - PDX Region

Feb 6, 10:07 MST
Resolved - Our engineering team was able to apply a fix for these page errors, and the issue as been resolved.

Feb 6, 09:43 MST
Investigating - Some users in the PDX region are experiencing page errors when accessing Studio. Our Engineering team is actively investigating and working to correct these errors. We will post updates as they become available. Thank you for your patience.

Canvas Student ePortfolios users are experiencing an error when uploading to Projects

Jan 31, 08:56 MST
Update - We are continuing to work on a fix for this issue.

Jan 31, 08:54 MST
Identified - The issue has been identified and we are attempting to resolve this issue. All other areas of ePortfolios are working correctly.

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