Canvas System Status

Aug 28, 20:57 MDT
Resolved - This incident has been resolved.

Aug 24, 14:58 MDT
Resolved - This incident has been resolved.

Aug 24, 14:55 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 24, 14:23 MDT
Investigating - Our engineers are currently investigating the cause of these slower than normal job processing times.

Aug 23, 14:53 MDT
Resolved - This incident has been resolved.

Aug 23, 14:35 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 23, 14:31 MDT
Investigating - We are currently investigating this issue.

Aug 21, 16:03 MDT
Resolved - This incident has been resolved.

Aug 21, 15:48 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 21, 15:45 MDT
Investigating - We are currently investigating this issue.

Aug 19, 01:13 MDT
Identified - We are currently deploying the new Commons regions and performing a migration so every Commons instance is hosted from their respective areas. Some inconsistencies can be experienced within the new (EU, Canada, and APAC) regions while using Commons. Please do not make any changes (e.g. adding/updating/removing/favoriting/importing resources) to any Commons content. Such changes during this window will be lost after the transfer is complete.

Jul 21, 08:35 MDT
Update - We are continuing to work on a fix for this issue.

Jul 21, 08:34 MDT
Identified - The support team may not be receiving some emails sent to customer support. Our System Admins are looking into the issue and we suspect they will be retrieved, however there will be a delay not typical to our normal support responses because of this.

Jul 6, 23:22 MDT
Investigating - Some users reported not being able to open cases when selecting the "Report a problem" option within Canvas. We are currently investigating this issue. If you are unable to reach us via this method, we would recommend contacting us via phone, chat or by emailing us on support@instructure.com

Jun 26, 19:27 MDT
Resolved - This incident has been resolved.

Jun 26, 19:09 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 26, 19:07 MDT
Update - We are continuing to investigate this issue.

Jun 26, 19:07 MDT
Investigating - Some users are encountering failing SIS imports and account reports in Canvas.

Jun 13, 14:25 MDT
Investigating - We are experiencing a major outage due to an issue that Amazon Web Services is having.

Assessments, Items, Users, Sections and any new user content will not be available in searches, indexes, and lists. New scores are not populating in the tracker or reports. Emails are not being sent to users (including password resets).

Jun 13, 14:17 MDT
Update - Multiple Canvas features are currently impacted by an AWS degradation, our engineers are aware and following updates with AWS to ensure these functions are restored as quickly as possible

Jun 13, 14:03 MDT
Update - We are continuing to investigate this issue.

Jun 13, 14:03 MDT
Update - We are continuing to investigate this issue.

Jun 13, 13:36 MDT
Investigating - We are currently investigating this issue.

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