Canvas System Status

Source: http://status.instructure.com

Some users may have problems contacting Canvas via the phone support system. If you are not able to reach us via that method, we would recommend trying our chat or email support lines.

May 29, 09:26 MDT
Update - We are continuing to investigate this issue. Please refer to https://status.sharpencx.com/ for further information. We will continue to update clients accordingly.

May 29, 08:39 MDT
Investigating - We are currently investigating this issue.

A small subset of users may be experiencing issues while accessing Canvas.

May 26, 20:00 MDT
Investigating - Some users are unable to access Canvas. Our DevOps team is currently looking into the issue.

Canvas "Page Not Found" Errors - IAD

May 24, 18:32 MDT
Resolved - Our engineering team has deployed a fix, and this incident has been resolved.

May 24, 18:20 MDT
Identified - The issue has been identified and a fix is being implemented.

May 24, 17:00 MDT
Investigating - Some users in the IAD region are experiencing page errors when accessing Canvas. Our engineering team is currently investigating this issue.

Canvas Phone Support

May 18, 16:19 MDT
Investigating - Some users may have problems contacting Canvas via the phone support system. If you are not able to reach us via that method, we would recommend trying our chat or email support lines.

Some non-US numbers are intermittently experiencing delays/dropped calls when trying to contact our support team via phone.

May 16, 20:44 MDT
Update - If you are experiencing this issue, please contact us via LiveChat or email rather than by phone.

May 16, 20:36 MDT
Investigating - We are currently working with our phone system provider to investigate this issue.

Small amount of users in IAD region may be getting page errors

May 16, 08:13 MDT
Resolved - This incident has been resolved.

May 16, 08:00 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 16, 07:49 MDT
Investigating - We are currently investigating this issue.

Docviewer Page Errors - IAD Region

May 16, 07:12 MDT
Investigating - We are currently investigating this issue.

Canvas Support Phones

May 13, 19:14 MDT
Investigating - Our support phone provider has run into an issue that is causing us to not receive user's calls. We are currently working with them to resolve this behavior. For now please contact support via email, or our online chat. Feel free to follow along with our phone service status here: https://status.sharpencx.com/

Docviewer Page Errors - IAD Region

May 13, 08:06 MDT
Investigating - We are currently investigating this issue.

Salesforce Access

May 11, 20:23 MDT
Monitoring - Our agents are currently able to access our ticketing system again. We will continue monitoring and update if any further complications arise.

May 11, 18:51 MDT
Investigating - We are currently experiencing Salesforce access issues (our ticketing system) which is preventing our agents from assisting users as normal. You may experience longer wait times when trying to reach Canvas Support at the moment, and we would advise reaching out through our phone service. Please follow along with the Salesforce status page for updates: https://status.salesforce.com/

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