Canvas System Status

Source: http://status.instructure.com

03/14/19 DocViewer Preview

Mar 14, 06:14 MDT
Identified - Our Developer team has identified the issue and are currently rolling out a fix. We will continue to update you as more information becomes available.

Mar 14, 05:51 MDT
Investigating - Some users are currently unable to view documents through the Canvas tool DocViewer. Our Developer team is currently investigating this issue.

DocViewer Preview

Mar 13, 16:15 MDT
Resolved - We are no longer receiving errors when attempting to access the DocViewer tool within Canvas. We apologize for any inconvenience that this issue has caused.

Mar 13, 16:10 MDT
Monitoring - The errors that were leading to this tool not working properly within Canvas has steadily decreased. We will continue to monitor this issue and further provide updates.

Mar 13, 15:53 MDT
Investigating - Some users are currently unable to view documents through the Canvas tool DocViewer. Our Developer team is currently investigating this issue.

Some users are experiencing long load times while accessing Canvas

Mar 11, 09:23 MDT
Investigating - A small number of Canvas users are experiencing page slowness when accessing their courses. Our engineers are aware of the increase in load times, and are currently working to mitigate the behavior. We'll post another update when we have further details. Thank you for your patience.

Some users are unable to access Canvas.

Mar 6, 20:22 MST
Identified - Some users may be receiving errors when working in or connecting to Canvas. Our Engineers have identified the issue and are working to resolve it as quickly as possible.

Users unable to access Commons.

Mar 6, 12:19 MST
Resolved - Our engineering team was able to implement a solution for this behavior. Again, we apologize for any inconvenience this may have caused you.

Mar 6, 11:44 MST
Identified - We have received reports of slowness and page errors when users attempt to access Commons. Our engineering team has identified the cause and is working to implement a solution. We apologize for any inconvenience this may have caused.

Slowness and Page errors.

Mar 6, 10:42 MST
Resolved - A small percentage of US based users were unable to access Canvas between 10:20 AM MT and 10:30 AM MT. Our DevOps team was able to identify the cause and restore access.

Some users in US are seeing slow load times in Canvas

Feb 25, 08:14 MST
Investigating - We are aware of an issue where users are seeing slower than normal load times in Canvas. Our Devops team is currently looking into what is causing this issue.

Some users Unable to access Canvas

Feb 21, 08:07 MST
Update - We are still investigating the cause of slow load times for some users in the US

Feb 21, 07:37 MST
Investigating - We are aware of and investigating why Canvas is loading slowly and/or inaccessible for some users in the US.

Canvas support chat and ticketing system is down

Feb 20, 20:38 MST
Update - We are continuing to investigate this issue.

Feb 20, 20:36 MST
Investigating - We are currently experiencing issues with our chat and ticketing systems preventing us from accessing incoming contacts. We apologize for any inconvenience this is causing and we are working to get it resolved as soon as possible.

Canvas inaccessible for most users

Feb 18, 00:39 MST
Resolved - The fix has had the desired results and Canvas is fully operational, we apologize for the inconvenience.

Feb 18, 00:32 MST
Monitoring - A fix has been implemented and we are monitoring.

Feb 18, 00:27 MST
Investigating - We are aware of and investigating why Canvas is inaccessible for users at this time. (7:20 and 7:24 UTC)

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