Canvas System Status

Jul 19, 13:02 MDT
Resolved - Starting at 12:37pm MST, we received reports of certain Custom URLs giving users a 503 error when accessing them. Our Devops team was able to ascertain the cause and resolve the issue, and those URLs are accessible now. We apologize for the inconvenience this has caused users.

Jul 18, 16:37 MDT
Resolved - The issue has been resolved, and Canvas is loading normally once again. Thank you so much for your patience.

Jul 18, 16:24 MDT
Monitoring - Our Devops team were able to identify and applied a fix, and it appears Canvas is operating within normal parameters. We are monitoring the situation, and will provide an update soon.

Jul 18, 16:13 MDT
Investigating - Some Canvas users are sporadically experiencing longer loading times when accessing Canvas. Our Devops team has been made aware and are currently investigating this behavior. We'll be posting an additional update shortly.

Jul 18, 16:24 MDT
Monitoring - Our Devops team were able to identify and applied a fix, and it appears Canvas is operating within normal parameters. We are monitoring the situation, and will provide an update soon.

Jul 18, 16:13 MDT
Investigating - Some Canvas users are sporadically experiencing longer loading times when accessing Canvas. Our Devops team has been made aware and are currently investigating this behavior. We'll be posting an additional update shortly.

Jul 10, 00:47 MDT
Resolved - The problem with users getting 500 errors attempting to access Canvas has been resolved. We do apologise the inconvenience caused by this.

Jul 10, 00:42 MDT
Monitoring - Instances experiencing this problem are getting access to areas of Canvas again. We will continue to monitor the situation closely.

Jul 10, 00:35 MDT
Investigating - Some Canvas users are experiencing a 500 page error when attempting to get access to Canvas. We are investigating the problem and will be back shortly with further information.

Jul 10, 00:35 MDT
Investigating - Some Canvas users are experiencing a 500 page error when attempting to get access to Canvas. We are investigating the problem and will be back shortly with further information.

Jun 27, 22:44 MDT
Resolved - All Support numbers should be working appropriately. If you are still having issues with your assigned Canvas Support number reach out to us at 888-965-3645.

Jun 27, 22:22 MDT
Update - We are working through this issue, and implementing the fix to each support number as quickly as possible. We will provide an update when each support number is back to full functionality.

Jun 27, 21:07 MDT
Identified - We have identified a potential cause for this issue with the vendor. We are testing this fix to verify it will resolve the issue.

Jun 27, 20:48 MDT
Update - We are still working to resolve this issue. We appreciate your patience in this matter. We will continue to post updates as they come.

Jun 27, 20:22 MDT
Investigating - We are currently investigating our phone support system. At this time, some schools are unable to connect to a Canvas Support agent. We will post updates as they come.

Jun 27, 20:22 MDT
Investigating - We are currently investigating our phone support system. At this time, some schools are unable to connect to a Canvas Support agent. We will post updates as they come.

Jun 14, 08:13 MDT
Resolved - This incident has been resolved.

Jun 14, 07:04 MDT
Identified - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Jun 14, 08:13 MDT
Resolved - This incident has been resolved.

Jun 14, 07:04 MDT
Identified - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Jun 13, 14:42 MDT
Resolved - Some Canvas users were experiencing a 500 page error when doing various activities within Canvas between 2:03 PM MST and 2:22 PM MST. Our Engineering team was able to identify the cause of those errors, and Canvas have resumed to normal operating parameters.

Pages