Canvas System Status

Source: http://status.instructure.com

Some Canvas users are experiencing slow load times

Apr 12, 10:28 MDT
Monitoring - We're now seeing the long load times and page errors lowering back to expected levels within Canvas. We're continuing to monitor to ensure there's not further issues, or reoccurrences. We apologize again for this situation.

Apr 12, 10:02 MDT
Update - We are continuing to investigate the cause of slow load times within Canvas. Unfortunately the load times have increased since the previous update, and some users are now experiencing time-out errors when trying to access Canvas. We will continue to work on getting these errors and slow load times remedied, we sincerely apologize for the inconvenience and appreciate your patience.

Apr 12, 09:45 MDT
Investigating - Some users are experiencing longer load times than normal. Our engineering team is investigating the cause of the slow response times within Canvas, and we will post another update shortly. We appreciate your patience.

Canvas call quality may be experiencing issues

Apr 1, 15:48 MDT
Resolved - We have received word from our phone vendor that they have found and resolved the issue that was causing this behavior.

Apr 1, 15:27 MDT
Investigating - Some Canvas users are experiencing troubles when attempting to connect with Canvas Support through our phone system. We've notified our phone vendor to identify the issue and remedy the behavior as soon as possible. In the meantime, we are still available through email cases, and chat support and are more than happy to assist with any Canvas questions you may have.

We greatly appreciate your patience, and sincerely apologize for any inconvenience this may be causing you.

Canvas call quality may be experiencing issues

Apr 1, 15:27 MDT
Investigating - Some Canvas users are experiencing troubles when attempting to connect with Canvas Support through our phone system. We've notified our phone vendor to identify the issue and remedy the behavior as soon as possible. In the meantime, we are still available through email cases, and chat support and are more than happy to assist with any Canvas questions you may have.

We greatly appreciate your patience, and sincerely apologize for any inconvenience this may be causing you.

Access to Quizzes may be interrupted

Mar 31, 19:01 MDT
Resolved - At this time we are no longer receiving error messages and will be resolving this Incident.

Mar 31, 18:45 MDT
Monitoring - Our Developer Team was able to resolve this issue. We will continue to monitor this issue within Canvas.

Mar 31, 18:29 MDT
Identified - Our Developers have identified the problem that is causing this error message from Canvas quizzes. We are currently working on a resolution for this issue.

Mar 31, 18:12 MDT
Investigating - We have reports of users running into error messages when using Canvas Quizzes. We are currently investigating this issue.

Access to Quizzes may be interrupted

Mar 31, 18:29 MDT
Identified - Our Developers have identified the problem that is causing this error message from Canvas quizzes. We are currently working on a resolution for this issue.

Mar 31, 18:12 MDT
Investigating - We have reports of users running into error messages when using Canvas Quizzes. We are currently investigating this issue.

Canvas Support is experiencing degraded call quality

Mar 26, 16:38 MDT
Resolved - Our phone system is now functioning as normal. We greatly appreciate your patience and sincerely apologize for any inconvenience this may have caused you.

Mar 26, 16:15 MDT
Monitoring - Our call quality is greatly improving. We're still monitoring the situation with our vendor to ensure there's no further issues with calling Support.

Mar 26, 15:56 MDT
Investigating - Some Canvas users are experiencing troubles when attempting to connect with Canvas Support through our phone system. We're currently working with our phone vendor to identify the issue and remedy the behavior as soon as possible. In the meantime, we are still available through email cases, and chat support and are more than happy to assist with any Canvas questions you may have.

We greatly appreciate your patience, and sincerely apologize for any inconvenience this may be causing you.

Canvas Support is experiencing degraded call quality

Mar 26, 16:15 MDT
Monitoring - Our call quality is greatly improving. We're still monitoring the situation with our vendor to ensure there's no further issues with calling Support.

Mar 26, 15:56 MDT
Investigating - Some Canvas users are experiencing troubles when attempting to connect with Canvas Support through our phone system. We're currently working with our phone vendor to identify the issue and remedy the behavior as soon as possible. In the meantime, we are still available through email cases, and chat support and are more than happy to assist with any Canvas questions you may have.

We greatly appreciate your patience, and sincerely apologize for any inconvenience this may be causing you.

Some users experiencing slow load times with exports and uploads in Canvas

Mar 18, 13:03 MDT
Resolved - Imports and Exports with Canvas files are now running at expected levels. We greatly appreciate your patience during this time.

Mar 18, 12:05 MDT
Investigating - We are currently experiencing some slow load times on a very small portion of Canvas export and uploads. This includes Course imports and Gradebook imports. We are investigating why this is happening and will provide updates as more details become available.

Some users are seeing longer load times while importing and exporting files in Canvas.

Mar 16, 15:18 MDT
Investigating - Some users are seeing longer load times while importing and exporting files in Canvas. Our engineers are aware of the increase in load times, and are currently working to mitigate the behavior.

03/14/19 DocViewer Preview

Mar 14, 06:14 MDT
Identified - Our Developer team has identified the issue and are currently rolling out a fix. We will continue to update you as more information becomes available.

Mar 14, 05:51 MDT
Investigating - Some users are currently unable to view documents through the Canvas tool DocViewer. Our Developer team is currently investigating this issue.

Pages