Canvas System Status

Source: http://status.instructure.com

Some US based users are seeing long load times when accessing Canvas.

Jan 25, 09:26 MST
Investigating - We are currently looking into what is cause long load time for users in Canvas. We will continue to update you when more information becomes available.

Some users in US region are seeing slow page load times

Jan 23, 07:29 MST
Investigating - We are aware of some users in the US seeing slow load times when accessing Canvas. Our Devops team is looking into what is causing the issue. We will update as more information becomes available.

Some users may experience degraded performance.

Jan 22, 21:02 MST
Resolved - The fix our devops team put in place has fully processed and normal functionality has been restored. Thank you for your patience, we apologize for any inconvenience this has caused.

Jan 22, 20:38 MST
Monitoring - Our devops team has implemented a fix for previous issues with page load times. Unfortunately as this fix takes place some users may experience degraded performance in Canvas.

Some Canvas users are experiencing long load times while accessing Canvas

Jan 22, 18:40 MST
Resolved - Our DevOps Team has resolved the slow page load times for the users effected and service has been restored. Thank you for your patience, we apologize for any inconvenience this has caused.

Jan 22, 18:27 MST
Monitoring - Our operations team was able to identify the cause to the page load times, and they have implement a fix. We are currently monitoring this fix to make sure performance is restored.

Jan 22, 18:06 MST
Investigating - Some Canvas users are seeing long load times while trying to access Canvas. We're currently investigating these issues and will post an update shortly. We sincerely apologize for the inconvenience and appreciate your patience.

Canvas users in Europe may be experiencing slow page load times

Jan 22, 03:00 MST
Update - Our Devops team is aware and is investigating the problem. We apologise for this inconvenience caused.

Jan 22, 02:47 MST
Investigating - European Canvas users may be experiencing slow page load times. We are currently looking into this. We apologise for any inconvenience caused.

Canvas users in Europe may be experiencing slow page load times

Jan 21, 03:37 MST
Update - Our DevOps team is continuing to monitor this situation, we'll provide an update in a few minutes.

Jan 21, 03:18 MST
Update - Our DevOps team is continuing to monitor this situation, we'll provide an update in a few minutes.

Jan 21, 03:03 MST
Monitoring - Our DevOps team was able to identify the cause, and it appears that users are experiencing normal load times. We'll continue to monitor the situation and provide and update as soon as new information is available.

Jan 21, 02:46 MST
Update - Our DevOps team is still investigating the causes of the slow page load times. We do apologise for any inconvenience caused.

Jan 21, 02:30 MST
Investigating - European Canvas users may be experiencing slow page load times. Our DevOps team is aware and is investigating. We apologise for any inconvenience caused.

Some Users Experienced an undefinedTable errors when accessing Canvas

Jan 14, 06:33 MST
Monitoring - Some users are experiencing undefinedTable errors when accessing Canvas. Our Devops team is aware of this issue and working to resolve as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Some Canvas users are experiencing long load times while accessing Canvas

Dec 11, 15:45 MST
Resolved - Users are no longer experiencing long load times. Service has been restored. Thank you all for your patience.

Dec 11, 15:28 MST
Update - Our DevOps team is continuing to monitor this situation, we'll provide an update in a few minutes.

Dec 11, 15:10 MST
Monitoring - Our DevOps team was able to identify the cause and apply a fix, and it appears that users are experiencing normal load times. We'll continue to monitor the situation and provide and update in a few minutes.

Dec 11, 14:55 MST
Investigating - Some Canvas users are seeing long load times while trying to access Canvas. We're currently investigating these issues and will post an update shortly. We sincerely apologize for the inconvenience and appreciate your patience.

Some Canvas users are experiencing long load times while accessing Canvas

Dec 11, 15:28 MST
Update - Our DevOps team is continuing to monitor this situation, we'll provide an update in a few minutes.

Dec 11, 15:10 MST
Monitoring - Our DevOps team was able to identify the cause and apply a fix, and it appears that users are experiencing normal load times. We'll continue to monitor the situation and provide and update in a few minutes.

Dec 11, 14:55 MST
Investigating - Some Canvas users are seeing long load times while trying to access Canvas. We're currently investigating these issues and will post an update shortly. We sincerely apologize for the inconvenience and appreciate your patience.

Intermittent issues when viewing documents in Canvas

Dec 11, 08:38 MST
Resolved - Users are now able to preview documents as expected.

Dec 11, 06:53 MST
Investigating - We are currently aware of the intermittent issues when trying to preview documents in Canvas. We are currently looking into this issue and will update you as more information becomes available.

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