Canvas System Status

Some users seeing slow load times while accessing Canvas

Feb 13, 12:44 MST
Monitoring - Users are seeing normal page load times again, we will monitor to ensure that sadness does not return.

Feb 13, 12:19 MST
Investigating - We are investigating reports of slowness in Canvas for some US-based users.

Page errors

Feb 7, 12:55 MST
Monitoring - Our engineers have deployed that appears to be mitigating the page errors along with the file upload errors. After investigating, we found that the files and page error frequency were actually related to the same core cause. We are monitoring the situation to ensure that there is no recurrence of issues. Thank you so much for your continued patience and apologize for any inconvenience this may be causing you.

Feb 7, 12:16 MST
Investigating - We're receiving reports of page errors for a number of Canvas users. Our engineers are investigating the cause and working quickly to try and resolve the frequency of these errors. Thank you for your patience, and we sincerely apologize for this situation.

Some users are unable to upload files into Canvas

Feb 7, 10:21 MST
Investigating - Although the page slowness has been resolved for some users. We're now seeing some reports of a separate group of users who are unable to upload files into Canvas. Our engineers are currently investigating the cause of these errors, and we'll post another update shortly.

A small amount of Canvas users are experiencing slower load times than normal

Feb 7, 10:20 MST
Resolved - This incident has been resolved.

Feb 7, 09:50 MST
Investigating - A small number of Canvas users may be experiencing longer load times than normal. Our engineers are currently reviewing potential causes, as well as any mitigation options. We apologize for the inconvenience.

Some Canvas Users received errors when attempting to upload files into Canvas

Feb 6, 17:37 MST
Resolved - On February 6, 2018 at 4:01 PM MT some Canvas users received 502 and 503 errors when attempting to upload files into Canvas. Our team was able to identify the error and resolve the problem by 4:12 PM MT.

We do apologize for the disruption this may have caused as uploading files is a key element to the Canvas experience.

A small number of Canvas users are experiencing longer load times

Feb 6, 10:19 MST
Update - We are continuing to monitor for any further issues.

Feb 6, 10:17 MST
Monitoring - Canvas performance is improving for impacted users. We are continuing to monitor to ensure there's no further issues. We apologize for the inconvenience.

Feb 6, 09:56 MST
Investigating - A small number of Canvas users may be experiencing longer load times than normal. Our engineers are currently reviewing potential causes, as well as any mitigation options. Thank you for your patience.

Some users are experiencing long load times and even page errors

Feb 5, 10:46 MST
Resolved - There doesn't appear to be any further performance issues with Canvas. We appreciate your patience and sincerely apologize for any inconvenience this may have caused.

Feb 5, 10:18 MST
Monitoring - Load times for Canvas users have improved back to expected levels. We are monitoring to ensure there's not further occurrences.

Feb 5, 09:58 MST
Identified - Our engineers have identified a potential cause of the long load times some Canvas users are experiencing. We are currently working on a resolution plan and will post another update shortly. Thank you again for your patience.

Feb 5, 09:44 MST
Investigating - We are seeing an increase in Canvas load times for some users and some intermittent page errors as well. Our engineering team is currently investigating the cause, and we'll post another update shortly. We appreciate your patience and apologize for this situation.

Some US based users are seeing long load times when accessing Canvas.

Feb 4, 10:11 MST
Resolved - Users are no longer seeing any issues with slowness. We will continue to monitor for any further issues. We appreciate your patience with this situation.

Feb 4, 09:59 MST
Investigating - We are currently looking into what is cause long load time for users in Canvas. We will continue to update you when more information becomes available.

Some US based users are experiencing page errors

Jan 31, 13:40 MST
Resolved - The errors have now been resolved entirely. We greatly appreciate your patience during this situation, and apologize for any inconvenience this may have caused you.

Jan 31, 13:22 MST
Update - The frequency of the errors are now decreasing. We will continue to monitor to ensure there's no further issues. Thank you again for your patience.

Jan 31, 13:20 MST
Monitoring - Some Canvas users are experiencing a 500 page error when accessing their Canvas account. Our Engineering team is currently investigating the cause of these errors, and we'll post an update shortly. Thank you for your patience during this situation.

Page errors

Jan 30, 14:30 MST
Monitoring - Our engineers were able to isolate the cause of this behavior and implement a solution. We're still monitoring the situation to ensure there's no further issues and will post any further updates.

Jan 30, 14:23 MST
Investigating - Some Canvas users are experiencing a page error while trying to access their Canvas course. Our engineers are currently investigating the cause of this situation, and we'll provide more information as it becomes available. We appreciate your patience with this situation and apologize for the inconvenience.

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