Canvas System Status

Source: http://status.instructure.com

Some users are seeing errors when accessing Canvas.

Jun 14, 21:00 MDT
Resolved - This incident has been resolved.

Jun 14, 20:44 MDT
Identified - Some users are seeing page errors while accessing Canvas. Our engineers are aware of this issue.

Some users are seeing errors while accessing Canvas.

Jun 14, 18:48 MDT
Resolved - This incident has been resolved.

Jun 14, 18:44 MDT
Investigating - Some users are seeing errors while accessing Canvas. We are investigating this issue.

Some users are experiencing 504 Errors while on Canvas

Jun 11, 07:34 MDT
Resolved - This incident has been resolved.

Jun 11, 07:28 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 11, 07:17 MDT
Identified - The issue has been identified and a fix is being implemented.

Jun 11, 07:16 MDT
Investigating - We are currently investigating this issue.

Slow load times or error messages when accessing Canvas

Jun 9, 09:00 MDT
Resolved - This incident has been resolved.

Jun 9, 08:52 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 9, 08:41 MDT
Investigating - Some of our North America users are running into longer than normal load times or error messages when attempting to access Canvas. We are currently investigating this issue.

Slow load times or error messages when accessing Canvas

Jun 7, 15:48 MDT
Resolved - The incident has been resolved.

Jun 7, 15:43 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 7, 15:30 MDT
Update - We are continuing to investigate this issue.

Jun 7, 15:14 MDT
Update - We are continuing to investigate this issue.

Jun 7, 15:01 MDT
Update - We are continuing to investigate this issue.

Jun 7, 14:56 MDT
Investigating - Some users are reporting slow load times or error messages when accessing Canvas. we are currently investigating this issue

Some users were experiencing connectivity issues when accessing Site Admin

Jun 6, 23:50 MDT
Resolved - There was an issue with our Jobs server that lasted 7 minutes from 10:16 PM MST to 10:23 PM MST. The issue is resolved and there have been no reports since.

Some users are experiencing 504 Errors while on Canvas

Jun 5, 19:27 MDT
Update - We are continuing to investigate this issue.

Jun 5, 18:59 MDT
Update - We are continuing to investigate this issue.

Jun 5, 18:39 MDT
Investigating - We are currently investigating this issue.

Some users may be experiencing some page errors when accessing Canvas.

Jun 1, 18:27 MDT
Resolved - This incident has been resolved.

Jun 1, 18:17 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 1, 18:16 MDT
Identified - The issue has been identified and a fix is being implemented.

Jun 1, 18:14 MDT
Investigating - We are currently investigating this issue.

Long Long Times and Page Errors when Accessing Canvas

May 31, 19:12 MDT
Resolved - This incident has been resolved.

May 31, 18:46 MDT
Monitoring - At this time all load times and 504 errors should be resolved. We will continue to monitor this.

May 31, 18:30 MDT
Update - We are continuing to investigate this issue.

May 31, 18:12 MDT
Investigating - Some users are experiencing long load times and 504 errors when accessing Canvas. Our team is currently investigating this issue.

Canvas Support Phones System

May 30, 06:20 MDT
Resolved - This incident has been resolved.

May 30, 06:18 MDT
Investigating - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

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