Canvas System Status

Source: http://status.instructure.com

Some users are experiencing long load times when accessing Canvas

May 28, 14:18 MDT
Resolved - This incident has been resolved. Users should be able to access Canvas as expected.

May 28, 14:06 MDT
Monitoring - A fix has been implemented and we are currently monitoring the results.

May 28, 13:57 MDT
Investigating - We are aware of an issue where some users are experiencing long load times when accessing Canvas. We are currently investigating this issue.

Some users are experiencing long load times when accessing Canvas

May 28, 13:30 MDT
Resolved - This incident has been resolved.

May 28, 13:15 MDT
Monitoring - A fix has been implemented and we are currently monitoring the results.

May 28, 13:09 MDT
Investigating - We are currently investigating this issue.

Canvas Support Phones System

May 18, 15:25 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 18, 14:40 MDT
Identified - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

May 18, 14:27 MDT
Investigating - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

Canvas phone provider down

May 18, 00:27 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 18, 00:05 MDT
Update - We are continuing to investigate this issue.

May 17, 23:25 MDT
Update - We are continuing to investigate this issue.

May 17, 23:05 MDT
Update - We are continuing to investigate this issue.

May 17, 23:04 MDT
Investigating - The Canvas Support phone service provider is down at the moment. Please chat in or create a case to contact Canvas Support at this time. We are investigating this issue.

Some Users in the US are seeing errors when interacting the Google LTI

May 16, 10:10 MDT
Identified - Some Users in the US are seeing errors when interacting with the Google LTI. Our Engineering team have identified the cause, and are working towards a solution. We will provide updates on this as they become available.

Users experiencing long job processing times

May 11, 16:11 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 11, 16:01 MDT
Identified - The issue has been identified and a fix is being implemented.

May 11, 15:50 MDT
Update - We are still actively investigating this issue.

May 11, 15:27 MDT
Update - We are continuing to investigate this issue.

May 11, 15:27 MDT
Investigating - Some institutions may be experiencing long job processing times. Canvas functionality that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications.

Some users are experiencing long load times or page time outs when accessing Canvas

May 11, 06:07 MDT
Resolved - Our team was able to identify the cause of the slow load times and they have implemented a fix. Load times have returned to normal.

May 11, 05:54 MDT
Investigating - We have received reports that some users are experiencing longer load times and in some cases page time outs when accessing Canvas. Our team is currently investigating the cause of this.

Some users are experiencing timeout errors when attempting to access Canvas.

May 2, 00:28 MDT
Monitoring - Some users are experiencing timeout errors when attempting to access Canvas. We're currently investigating this issue, and will provide an update soon.

May 1, 23:57 MDT
Investigating - Some users are experiencing timeout errors when attempting to access Canvas. We're currently investigating this issue, and will provide an update soon.

Some users are experiencing 504 errors when accessing Canvas

May 1, 18:13 MDT
Identified - The issue has been identified and a fix is being implemented.

May 1, 18:09 MDT
Investigating - Some users are experiencing timeouts and page errors when attempting to access Canvas. We're currently investigating this issue, and will provide an update soon.

Some users are experiencing 504 errors when accessing Canvas

Apr 30, 18:50 MDT
Resolved - Canvas has resumed normal operational parameters, and we appreciate your patience while our team looked into this.

Apr 30, 18:44 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 30, 18:43 MDT
Update - We are still actively working on a fix for this issue.

Apr 30, 18:32 MDT
Update - We are continuing to work on a fix for this issue.

Apr 30, 18:20 MDT
Identified - The issue has been identified and a fix is being implemented.

Apr 30, 18:12 MDT
Investigating - Some users are experiencing timeouts and page errors when attempting to access Canvas. We're currently investigating this issue, and will provide an update soon.

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