Canvas System Status

Some users are experiencing long load times when accessing Canvas

Feb 27, 07:26 MST
Resolved - Canvas has resumed normal operational parameters, and we appreciate your patience while our team looked into this.

Feb 27, 07:20 MST
Monitoring - Our DevOps team was able to clear out all requests that were pending and load times have returned to normal. We will continue to monitor this situation to ensure that load times stay in the acceptable range.

Feb 27, 06:58 MST
Identified - We have identified the cause of the long load times. Additional resources have been added and load times are returning to normal.

Feb 27, 06:43 MST
Investigating - Some users are seeing longer than normal load times when accessing Canvas. Our team is aware and investigating these reports.

Some users are experiencing long load times or page time outs when accessing Canvas

Feb 24, 08:56 MST
Resolved - Canvas has resumed normal operational parameters, and we appreciate your patience while our team looked into this.

Feb 24, 08:44 MST
Monitoring - Our Devops Team was able to identify the issue, and deploy a fix. We're not longer seeing users experiencing long load times, but we'll monitor the behavior for the next few minutes.

Feb 24, 08:39 MST
Investigating - Some users are experiencing long load times or page time outs when accessing Canvas. Our DevOps team is aware and currently investigating the issue, we'll provide an update shortly.

Some users are experiencing long load times when accessing Canvas

Feb 21, 14:05 MST
Resolved - Canvas has resumed normal operational parameters, and we appreciate your patience while our team looked into this.

Feb 21, 13:50 MST
Monitoring - Our Devops Team was able to identify the issue, and deploy a fix. We're not longer seeing users experiencing long load times, but we'll monitor the behavior for the next few minutes.

Feb 21, 13:43 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team is aware and currently investigating the issue, we'll provide an update shortly.

Users reporting problems logging into the Canvas Community site

Feb 11, 06:05 MST
Identified - The login and navigation issues affecting the Canvas and Bridge Communities are affecting all users of the Khoros-JX platform on which our communities rest. Please check status.khoros.com for updates. We are very sorry for the inconvenience caused by this.

Feb 11, 04:59 MST
Investigating - We are aware of the problem users are having with logging into the community page and problems with the format of the community page itself. Guides can still be accessed through search and the navigation buttons.

reports of 400 error messages within Portfolium

Feb 2, 10:27 MST
Resolved - This incident has been resolved.

Feb 2, 10:14 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 2, 10:04 MST
Investigating - we are currently investigating reports where users are running into 400 error messages and notification failure within Portfolium. Our DevOps team is currently investigating this issue.

Some users are experiencing long load times when accessing Canvas

Jan 27, 20:13 MST
Resolved - This incident has been resolved.

Jan 27, 20:13 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 27, 20:12 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 27, 20:08 MST
Investigating - Some users are experiencing long load times when accessing Canvas.

Some users are experiencing long load times when accessing Canvas

Jan 23, 09:20 MST
Resolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.

Jan 23, 09:15 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team is currently investigating this issue, and we'll provide an update in a few minutes.

Canvas Support is experiencing connectivity issues

Jan 22, 12:37 MST
Investigating - Canvas Support has experienced a local ISP outage, which is resulting in limited connectivity with our users. Our IT team is currently investigating the cause with our service provider, so that we can restore phone, chat, and email services for our users. We apologize for any inconvenience this may be causing you and we appreciate your patience.

Jobs Requests Slow to Process

Jan 21, 11:16 MST
Resolved - Our team was able to resolve these troubles. Requests have been working through and are processing at a normal rate. Thank you for your patience while we investigated this and corrected the behavior.

Jan 21, 10:29 MST
Monitoring - Our team found the cause of the queued jobs requests. They are implementing some actions to process through the queued requests. We will continue to monitor the job queue, to ensure it continues improving.

Jan 21, 10:05 MST
Investigating - We have received reports that users are noticing slower than normal processing times within some areas of Canvas. Our devops team is currently investigating the cause to this and looking to implement a fix.

Some users are experiencing long load times when accessing Canvas

Jan 14, 11:06 MST
Resolved - The load times that were impacting some users have returned to normal. We appreciate your patience while our team looked into this.

Jan 14, 10:48 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.

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