Canvas System Status

Source: http://status.instructure.com

Canvas Support Phone Systems

Dec 6, 08:27 MST
Resolved - Service has been fully restored to our phone software. Thank you for your patience as this was resolved.

Dec 6, 08:13 MST
Monitoring - Service has increased and we should now be seeing improvements to the functionality of the phone systems. We will continue to monitor this until service is restored fully to the phone systems.

Dec 6, 07:46 MST
Identified - Our phone provider has reported troubles with the phone systems. They are aware of the problems, and have identified the cause of the issue. Currently they are actively working to correct this. Calls are still coming in to Canvas Support, however while this is being corrected, please expect longer wait times if contacting Canvas Support by phone.

Some users are seeing page errors within Canvas

Dec 5, 09:26 MST
Resolved - The issue has been resolved. We apologize for the inconvenience, and appreciate your patience.

Dec 5, 09:16 MST
Monitoring - A fix has been deployed, and users should stop seeing page errors. We'll monitor this situation and provide an update soon.

Dec 5, 09:10 MST
Investigating - Some users are seeing page errors within Canvas. Our team is investigating this and we will provide an update shortly.

Slow load times or error messages when accessing Canvas

Dec 4, 08:51 MST
Resolved - All access to Canvas should be as normal. We apologize for any inconvenience it may have caused.

Dec 4, 08:44 MST
Monitoring - Our DevOps team was able to determine the cause of the error messages and slow load times. Performance within Canvas for effected users should now be resolved. We will continue to monitor this behavior

Dec 4, 08:43 MST
Investigating - We have reports of US based users running into slow load time and error messages when attempting to access Canvas. We are currently investigating these reports

Unable to receive phone calls

Dec 2, 19:49 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 2, 19:47 MST
Update - We are continuing to investigate this issue.

Dec 2, 19:27 MST
Update - We are continuing to investigate this issue.

Dec 2, 19:27 MST
Investigating - We are currently experiencing an intermittent issue where we are unable to accept or answer calls. We are working with our phone provider to get this issue resolved. You may contact us through LiveChat or email in the meantime. Thanks for your patience.

Slow load times or error messages when accessing Canvas

Nov 25, 10:53 MST
Resolved - All access to Canvas should be as normal. We apologize for any inconvenience it may have caused.

Nov 25, 10:45 MST
Monitoring - Our DevOps team was able to determine the cause of the error messages and slow load times. Performance within Canvas for effected users should now be resolved. We will continue to monitor this behavior

Nov 25, 10:33 MST
Investigating - We have reports of US based users running into slow load time and error messages when attempting to access Canvas. We are currently investigating these reports

Some users are getting 502 errors when accessing Canvas

Nov 22, 14:21 MST
Resolved - This was a momentary issue. All access to Canvas should be as normal. We apologize for any inconvenience it may have caused.

Nov 22, 14:17 MST
Investigating - Some users are receiving 502 Bad Gateway error when accessing Canvas. We are looking into this issue and will provide updates as they come.

Support Phone System down

Nov 12, 11:55 MST
Resolved - The Support Phone System is fully operational at this time. We appreciate your patience and apologize for any inconvenience this has caused in contacting our Support team.

Nov 12, 11:40 MST
Monitoring - This issue appears to be resolved. We will monitor closely for the next 15 minutes and will provide an update when we are in the clear. We appreciate your patience.

Nov 12, 11:31 MST
Investigating - Our Support Phone System is down at the moment. We are working with the vendor to resolve this as soon as possible. If your institution has chat support available please use that for the time being.

Canvas Support Chat Tool

Nov 11, 05:33 MST
Investigating - We are currently working with our team to investigate problems with the chat tool used to contact Canvas Support. The phone lines are operational and Support can be reached at the phone number available through the Help menu located on the Canvas page at this time.

11/7/2019 Canvas users are experiencing 500 errors when in Canvas.

Nov 7, 09:38 MST
Monitoring - Canvas has resumed normal operations. Will continue to monitor for further problems.

Nov 7, 09:36 MST
Identified - Our developers have identified the issue and working on the fix.

Nov 7, 09:35 MST
Update - We are continuing to investigate this issue.

Nov 7, 09:31 MST
Investigating - We are aware of that users are experiencing 500 errors when accessing Canvas. Our developers are looking the issue currently. We will have an update to you as soon as possible.

11/6/2019 Canvas users are experiencing 500 errors when in Canvas.

Nov 6, 18:31 MST
Identified - Our developers have identified the issue and working on the fix.

Nov 6, 18:14 MST
Investigating - We are aware of that users are experiencing 500 errors when accessing Canvas. Our developers are looking the issue currently. We will have an update to you as soon as possible.

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