Canvas System Status

Source: http://status.instructure.com

Some users are experiencing 'long period of inactivity' messages whilst using Canvas

Jan 14, 05:11 MST
Identified - The problem has been identified and steps are being taken to resolve

Jan 14, 05:02 MST
Update - We are still investigating the cause of this problem. We apologise for the inconvenience caused.

Jan 14, 04:43 MST
Update - We are continuing to look into this problem

Jan 14, 04:23 MST
Investigating - We are aware and currently investigating a problem that some users are experiencing within Canvas with messages stating 'You are not currently logged in, possibly due to a long period of inactivity'.

1/13 File Access Error

Jan 13, 21:14 MST
Resolved - This incident has been resolved.

Jan 13, 20:51 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 13, 20:31 MST
Update - We are continuing to work on a fix for this issue.

Jan 13, 20:11 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 13, 20:00 MST
Investigating - Some users are seeing intermittent file access issues in Canvas. Our devops team is currently looking into the issue. We will update you shortly with more information.

1/13 500 Internal Server Errors

Jan 13, 19:58 MST
Resolved - This incident has been resolved.

Jan 13, 19:45 MST
Investigating - Some users are currently seeing 500 Internal Server Errors when accessing Canvas. Our devops team is looking into the issue. We will update you shortly with more information.

Some user are experiencing long load times when accessing Canvas.

Jan 13, 11:04 MST
Resolved - Canvas has resumed normal operations, and users are no longer experiencing long load times. We thank you for your patience.

Jan 13, 10:59 MST
Monitoring - Our DevOps team have implemented a fix, and it looks like users are experiencing normal load times. We'll monitor the situation closely for the next few minutes.

Jan 13, 10:48 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.

Support Phone Issue

Jan 3, 22:25 MST
Resolved - The issue is resolved.

Jan 3, 22:17 MST
Monitoring - Our phone provider has reported that they have discovered and corrected the issue. We are going to continue to monitor the situation to ensure calls are coming in correctly.

Jan 3, 21:59 MST
Update - Our Phone provider has told us they are looking into the issue with the phone system. We will continue to check up until there is a resolution.

Jan 3, 21:42 MST
Investigating - We are currently experiencing an intermittent issue where we are unable to accept or answer calls. We are working with our phone provider to get this issue resolved. You may contact us through LiveChat or email in the meantime. Thanks for your patience.

Canvas Support Phones System

Dec 26, 11:31 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 26, 10:22 MST
Identified - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

Canvas Phones System

Dec 19, 11:29 MST
Identified - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

Canvas Phones System

Dec 17, 09:48 MST
Identified - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

Canvas Phones System

Dec 16, 11:09 MST
Identified - The phone provider for Canvas Support is currently experiencing technical problems. Due to this fact reaching Canvas Support via phone may take longer than normal. You are still able to contact Canvas Support via our chat tool, email, and the help menu.

Some users are experiencing long load times when accessing Canvas

Dec 12, 11:27 MST
Monitoring - Our DevOps team have implemented a fix, and it looks like users are experiencing normal load times. We'll monitor the situation closely for the next few minutes.

Dec 12, 11:19 MST
Update - Our team is continually working to implement a solution to the load times. We'll provide another update on this in a few minutes.

Dec 12, 11:04 MST
Identified - Our team has identified the cause, and are working to implement a solution. We'll provide another update in on this in a few minutes.

Dec 12, 10:49 MST
Investigating - Some users are experiencing long load times when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update in a few minutes.

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