Canvas System Status

Source: http://status.instructure.com

Some users are experiencing long load times when accessing Canvas

Oct 21, 12:33 MDT
Resolved - Canvas has resumed normal operations. We apologize for the inconvenience, and appreciate your patience.

Oct 21, 12:17 MDT
Monitoring - Load time appear to have improved. We will continue to monitor the situation.

Oct 21, 11:31 MDT
Update - We are continuing to investigate the cause of the long load times when accessing Canvas. As we find more information will continue to update.

Oct 21, 11:15 MDT
Investigating - Some Canvas users are sporadically experiencing longer loading times when accessing Canvas. Our Devops team has been made aware and are currently investigating this behavior. We'll be posting an additional update shortly.

Downloading files triggering 401 error and images not displaying

Oct 19, 17:01 MDT
Resolved - Our Developers were able to roll back a new release which contained the problem causing the 401 errors and missing images. The issue is resolved and should be working now. We will continue to monitor for any other problems. Thank you for your patience.

Oct 19, 16:39 MDT
Investigating - We are aware of an issues with downloading files triggering 401 errors. We are also looking into an issue with images not displaying. Our developers are working on resolving this issue as soon as possible.

Some Canvas users experiencing Page Errors when accessing Canvas

Oct 19, 11:20 MDT
Resolved - Canvas has resumed normal operations. We apologize for the inconvenience, and appreciate your patience.

Oct 19, 11:07 MDT
Monitoring - Our DevOps team were able to identify the issue, and deploy a fix, and it appears that users are no longer experiencing those errors. We'll continue to monitor the situation and provide an update shortly.

Oct 19, 11:02 MDT
Investigating - We're receiving reports of users seeing page errors when accessing Canvas. Our Engineering team is currently investigating the issue, we'll provide an update shortly.

Some users in the U.S. region unable to access Canvas

Oct 12, 07:17 MDT
Resolved - Our DevOps team has resolved the issue. All users should be able to access Canvas as normal once again. We appreciate your patience on this as we worked to fix the issue this morning.

Oct 12, 07:07 MDT
Identified - Some users in the U.S. region are unable to access Canvas. Our DevOps team has identified the issue and is working on a fix.

Some users in the U.S. region unable to access Canvas

Oct 8, 03:30 MDT
Resolved - Some users in the U.S. region were unable to access Canvas between 2:37 AM and 3:20 AM MT. Our DevOps team was able to address the issue. Users should be able to access Canvas as normal.

Some users are seeing page errors within Canvas

Oct 7, 16:23 MDT
Investigating - Some users are seeing page errors within Canvas. Our team is investigating this and we will provide an update shortly.

Some users in Sinapore region seeing slow page load times

Oct 6, 05:45 MDT
Resolved - The issue has been resolved, and users should be able to access Canvas as expected. Thank you so much for your patience.

Oct 6, 05:36 MDT
Monitoring - Our DevOps team were able to identify the issue and implement a fix, and it appears that Canvas pages are loading normally now. We'll monitor this situation closely for the next few minutes.

Oct 6, 05:34 MDT
Update - We are continuing to investigate this issue.

Oct 6, 05:25 MDT
Investigating - We are receiving reports that Canvas is experiencing longer than normal load times for some schools based in the Singapore AWS region. Our DevOps team is investigating this issue. We'll provide an update on this shortly.

Some users are getting errors within Canvas when attempting to upload files

Sep 29, 23:16 MDT
Update - Our engineering team is still in the process of investigating the issue, we'll provide an update shortly.

Sep 29, 22:54 MDT
Investigating - We are receiving reports of users experiencing errors within Canvas when attempting to upload files. Our engineering team is currently investigating the issue, we'll provide an update shortly.

Some users are getting 500 errors within Canvas

Sep 26, 12:26 MDT
Monitoring - A fix has been deployed, and pages appear to be loading correctly. We'll monitor this situation and provide an update soon.

Sep 26, 12:21 MDT
Identified - Our DevOps team have identified the issue, and are working towards a solution. We'll provide another update in a few minutes.

Sep 26, 12:06 MDT
Investigating - We are receiving reports of users experiencing 500 errors when accessing Canvas. Our DevOps team is currently investigating the issue, we'll provide an update shortly.

Some users are getting 500 errors within Canvas

Sep 23, 00:36 MDT
Investigating - We are currently investigating issues where users are getting page errors and 500 errors within Canvas in our Sydney region

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