Canvas System Status

Source: http://status.instructure.com

Some users experiencing errors when accessing Canvas.

Mar 19, 11:38 MDT
Resolved - This incident has been resolved. Users should be able to access Canvas as normal.

Mar 19, 11:29 MDT
Monitoring - Our devops team was able to implement a fix for the Page Errors users were seeing when accessing Canvas. We will continue to monitor this and update you as more information becomes available.

Mar 19, 11:10 MDT
Investigating - We are aware of an issue where users are experiencing Page Errors when accessing Canvas. Our Devops team is looking into the issue and we'll continue to update as more information becomes available.

Some users are experiencing long load times when accessing Canvas

Mar 18, 19:15 MDT
Resolved - This incident has been resolved.

Mar 18, 19:08 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 18, 19:07 MDT
Identified - The issue has been identified and a fix is being implemented.

Mar 18, 19:05 MDT
Investigating - We are currently investigating this issue.

Some users are experiencing long load times when accessing Canvas

Mar 18, 11:36 MDT
Identified - The issue has been identified and a fix is being implemented.

Mar 18, 11:33 MDT
Update - We are continuing to investigate this issue.

Mar 18, 11:33 MDT
Investigating - We are currently investigating this issue.

Slow load times in Canvas

Mar 18, 10:46 MDT
Resolved - Canvas is back to normal functionality. We apologize for any inconvenience this incident has caused.

Mar 18, 10:36 MDT
Monitoring - Load times appear to have gone back to normal. We will continue to monitor this and will update when we are in the all-clear. We appreciate your patience.

Mar 18, 10:23 MDT
Investigating - Some users may be having trouble loading Canvas at this time. We are looking into this issue and will provide updates as they come.

Some users are seeing errors when accessing BigBlueButton Conferences in Canvas

Mar 18, 04:36 MDT
Investigating - We are aware of the problems some Canvas users are getting when trying to access BigBlueButton conferences in Canvas. This is being investigated and more information will come. We apologise for the inconvenience caused.

Some users experiencing long load times when created objects.

Mar 17, 12:26 MDT
Investigating - We are aware of an issue where some users are experiencing page errors when creating objects in Canvas such as Pages, Assignments, Sub-Accounts, etc.

Some users are experiencing long load times when accessing Canvas

Mar 16, 17:16 MDT
Resolved - This incident has been resolved.

Mar 16, 16:19 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 16, 16:03 MDT
Identified - The issue has been identified and a fix is being implemented.

Mar 16, 15:52 MDT
Investigating - We are currently investigating this issue.

Some users are experiencing 500 page errors.

Mar 16, 15:56 MDT
Update - Most page errors have been fixed. We are actively looking into issues with the school admins access Canvas account settings.

Mar 16, 15:55 MDT
Update - Most page errors have been fixed. We are actively looking into issues with the school admins access Canvas account settings.

Mar 16, 15:33 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 16, 15:24 MDT
Update - We are continuing to work on a fix for this issue.

Mar 16, 15:10 MDT
Identified - The issue has been identified and a fix is being implemented.

Mar 16, 15:09 MDT
Investigating - We are currently investigating this issue.

Users experiencing long job processing times

Mar 16, 13:22 MDT
Resolved - This issue has been resolved.

Mar 16, 13:03 MDT
Monitoring - Our devops team was able to identify the cause of the slow job processing times. We will continue to monitor this for further issues.

Mar 16, 12:56 MDT
Investigating - Some institutions may be experiencing an occurrence of long job processing times. Canvas processes that may be affected include SIS imports, Gradebook exports, Course migration, and Canvas notifications. We appreciate your patience as we continue to work through the large number of job requests, and apologize for any trouble caused by the additional wait times.

Some users are experiencing issues when accessing Canvas

Mar 13, 18:00 MDT
Update - We are continuing to monitor for any further issues.

Mar 13, 17:49 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Mar 13, 17:45 MDT
Identified - The issue has been identified and a fix is being implemented.

Mar 13, 17:37 MDT
Update - We are continuing to investigate this issue.

Mar 13, 17:37 MDT
Investigating - We are currently investigating this issue.

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