Canvas System Status

Source: http://status.instructure.com

A small amount of users maybe experiencing long load times when accessing Canvas.

Aug 31, 07:21 MDT
Resolved - This incident has been resolved.

Aug 31, 07:15 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 31, 07:06 MDT
Identified - The issue has been identified and a fix is being implemented.

Aug 31, 06:54 MDT
Investigating - We are currently investigating this issue.

A small subset of users are experiencing error messages when creating and/or editing items in Canvas.

Aug 31, 04:10 MDT
Investigating - A small subset of users might be getting error messages when trying to edit items in Canvas (e.g. pages). We are currently investigating this issue.

A small amount of users maybe experiencing long load times when accessing Canvas.

Aug 30, 12:13 MDT
Resolved - This incident has been resolved.

Aug 30, 11:51 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Aug 30, 11:41 MDT
Identified - Our Devops team was able to identify this issue and are working on a resolution

problems with Canvas Helplines.

Aug 30, 08:40 MDT
Monitoring - This issue has been resolved. We will continue to monitor for any recurrences.

Aug 30, 08:11 MDT
Identified - after investigating this issue, it looks like our agents ability to login and access certain tools have been degraded due to widespread internet outages

Aug 30, 07:31 MDT
Investigating - We are currently having issues where users are not able to contact Canvas agents via the chat and phone options of support. We are currently investigating this issue

Data in Old Analytics feature not updating properly

Aug 28, 09:58 MDT
Investigating - Due to the unprecedented volume of requests coming to Canvas application servers, Old Analytics activity data for term, department and course have not been updated for the last 24 hours. This affects Old Analytics at both the course level and the account level. Canvas Analytics APIs such as course, account and term activity endpoints have also been affected. Individual student activity data is not affected. We are investigating the issue and will provide an update once we have more information.

Some users were unable to view/upload items using the SCORM LTI between 1:44pm MDT and 2:10pm MDT

Aug 26, 14:40 MDT
Resolved - Some users in the US were unable to view/upload using the SCORM LTI between 1:44pm MDT and 2:10pm MDT. Our Engineering team were able to identify the cause, and were able to apply a fix, and the tool is operating normally now. We apologize for any inconvenience this has caused.

Some users seeing errors when downloading files in the US region

Aug 25, 10:55 MDT
Update - We are continuing to work on a fix for this issue.

Aug 25, 10:39 MDT
Identified - Our Devops team have identified the issue, and are currently working to resolve it. We'll provide another update in a few minutes.

Aug 25, 10:23 MDT
Investigating - Some users seeing errors when downloading files in the US region. Our DevOps team is currently working to resolve the issue, and we'll provide an update for that shortly.

Errors when accessing Student View

Aug 24, 15:53 MDT
Resolved - The errors received when accessing student view have been resolved by our team. Thank you for your patience.

Aug 24, 14:48 MDT
Investigating - Some users are experiencing errors when accessing Student View inside of Canvas.

Errors when accessing Catalog

Aug 24, 15:51 MDT
Update - We are continuing to work on a fix for this issue.

Aug 24, 15:31 MDT
Identified - Users are receiving errors again in the Canada region with Catalog. We will continue to investigate.

Aug 24, 15:27 MDT
Monitoring - Catalog can now be accessed without error. We will continue to monitor to ensure everything continues working as expected.

Aug 24, 15:10 MDT
Investigating - Users may receive errors when accessing Catalog in the Canada region. Our team is investigating.

Studio requests taking longer

Aug 24, 11:25 MDT
Investigating - Users making requests using the Studio tool in Canvas may experience a longer processing time. This is currently being investigated by our team.

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