Canvas System Status

Source: http://status.instructure.com

Some users are experiencing long load times or page time outs when accessing Canvas

Sep 21, 12:46 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 21, 12:44 MDT
Identified - The issue has been identified and a fix is being implemented.

Sep 21, 12:34 MDT
Investigating - We are currently investigating this issue.

A small amount of users maybe experiencing error messages or long load times when accessing Canvas.

Sep 21, 11:47 MDT
Resolved - This incident has been resolved.

Sep 21, 11:40 MDT
Identified - The issue has been identified and a fix is being implemented.

New Analytics are intermittently giving 504 error messages.

Sep 21, 09:44 MDT
Resolved - This incident has been resolved.

Sep 21, 09:18 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 21, 09:09 MDT
Identified - The issue has been identified and a fix is being implemented.

Sep 21, 08:49 MDT
Investigating - We are currently investigating this issue.

Some users may be unable to connect to Support via phone.

Sep 15, 15:13 MDT
Investigating - Some users may be unable to connect via phone. Our phone provider is currently looking into this behavior. For updates on this, please refer to at https://status.sharpencx.com/.

Users are experiencing errors when attempting to use the Immersive Reader

Sep 11, 14:01 MDT
Investigating - Users are experiencing errors when attempting to use the Immersive Reader. When users click on the button, the feature is unresponsive. Our Engineering team is working to resolve this.

New Quizzes experiencing a lag in event processing for users in the eastern U.S.

Sep 11, 13:02 MDT
Resolved - Everything has continued to work as it should with New Quizzes. We appreciate your patience as we worked to resolve this issue today.

Sep 11, 12:41 MDT
Monitoring - The fix we implemented earlier has helped us get through the backlog of unprocessed events in New Quizzes. Everything is caught up again and working as it should. We'll monitor New Quizzes in this region for a bit to ensure everything is working well.

Sep 11, 12:06 MDT
Identified - New Quizzes in the eastern US region is experiencing some lag in processing some events, including the ability to resume quizzes or for quiz events to show up in quiz logs. Our engineers have implemented a fix for this, but there are a backlog of events they're still working through before it is fixed completely. We are expecting to be caught up on events in this backlog in about 30 minutes.

Some users are experiencing an error when previewing files in Canvas

Sep 11, 05:20 MDT
Investigating - Some users are getting an "{error: Invalid session}" error message when previewing files in Canvas. We are currently investigating this issue.

A small amount of users maybe experiencing error messages or long load times when accessing Canvas.

Sep 3, 17:36 MDT
Resolved - This incident has been resolved.

Sep 3, 17:19 MDT
Update - We are continuing to work on a fix for the issue.

Sep 3, 16:45 MDT
Identified - The issue has been identified and we are working to rectify it.

Sep 3, 16:27 MDT
Investigating - We are currently investigating this issue

A small subset of users are experiencing error messages when creating and/or editing items in Canvas.

Sep 2, 10:26 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Sep 2, 10:02 MDT
Investigating - A small subset of users might be getting error messages when trying to edit items in Canvas (e.g. assignments/quizzes). We are currently investigating this issue. Users receiving these errors may be experiencing a delay in changes made to certain items in Canvas or when creating items in Canvas for these users. Our team is working to eliminate this delay so that edits made to the materials are seen immediately without error.

Some Canvas data is delayed in processing

Sep 1, 15:19 MDT
Identified - Due to a high volume of requests coming to Canvas application servers , Canvas User Pageview API , Analytics API and Old Course Analytics (individual student activity views) are experiencing 45 min data latency . We have identified the issue and are working on remediating it . All data are preserved and will be available as soon as we process pageview records collected in the backlog.

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