Canvas System Status

Source: http://status.instructure.com

Some users are experiencing long load times when accessing Canvas.

Nov 7, 18:55 MST
Resolved - Our Devops team was able to fix this issue quickly and Canvas is now fully functional. We apologize for the inconvenience this has caused, and appreciate your patience.

Nov 7, 18:51 MST
Investigating - We are currently investigating this issue.

Some users are experiencing long load times or slowness when accessing Canvas

Nov 6, 16:13 MST
Resolved - Our Devops team was able to fix this issue quickly and Canvas is now fully functional.

Nov 6, 16:10 MST
Investigating - We are currently investigating this issue.

Some users are experiencing long load times or error messages when accessing Canvas.

Oct 31, 19:08 MDT
Resolved - Our engineers were able to fix the issue causing the error and Canvas is working as expected. We apologize for the inconvenience this has caused.

Oct 31, 19:02 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 31, 18:56 MDT
Identified - The issue has been identified and a fix is being implemented.

Oct 31, 18:43 MDT
Investigating - We are currently investigating this issue.

Jobs Requests Slow to Process

Oct 29, 10:30 MDT
Resolved - Some users may have experienced a delay in notifications being sent from Canvas. This was due to a heavy volume of requests coming through. Our team was able to correct this and the system has since been processing through the backed up requests while sending current notifications.

Errors received by some users inside of Canvas.

Oct 29, 10:30 MDT
Resolved - Some users may have experienced various troubles inside of Canvas (login troubles, processing SIS imports, viewing documents in Speedgrader). These troubles were related to traffic going through certain servers. Our team was able to reroute this traffic to bypass the affected hardware which then corrected the troubles being experienced by Canvas users. Thank you for your patience while we corrected these troubles.

A small amount of users are experiencing long load times or error messages when accessing Canvas.

Oct 29, 06:50 MDT
Resolved - This incident has been resolved.

Oct 29, 06:46 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 29, 06:40 MDT
Investigating - We are currently investigating this issue.

A small amount of users are experiencing long load times or error messages when accessing Canvas.

Oct 27, 09:49 MDT
Resolved - This incident has been resolved.

Oct 27, 09:42 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 27, 09:39 MDT
Identified - The issue has been identified and a fix is being implemented.

Some users in our SYD region are experiencing 500 page errors and slow load times.

Oct 21, 18:24 MDT
Resolved - Our Devops team was able to identify and fix this issue. This incident has been resolved.

Oct 21, 18:19 MDT
Investigating - We are currently investigating this issue.

Reports of long load times or page time outs when accessing Canvas.

Oct 15, 09:15 MDT
Resolved - This incident has been resolved.

Oct 15, 09:11 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 15, 09:08 MDT
Identified - The issue has been identified and a fix is being implemented.

Oct 15, 09:05 MDT
Investigating - We are currently investigating this issue.

A small amount of users are experiencing long load times or error messages when accessing Canvas.

Oct 15, 07:46 MDT
Resolved - This incident has been resolved.

Oct 15, 07:37 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 15, 07:34 MDT
Investigating - We are currently investigating this issue.

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