Canvas System Status

Source: http://status.instructure.com

Salesforce Maintenance Impacting our Support Communication Channels

Feb 21, 01:00 MST
Identified - Salesforce is migrating our instances to a different server from 8:00 am to 11:00 am UTC. During the migration window, our chat is unavailable. Cases and emails submitted during the maintenance window will be queued and processed after the maintenance is complete.
Our phone system is operational.
Thank you or your patience during this maintenance.

A small amount of users are experiencing long load times or page errors when accessing Canvas.

Feb 14, 12:01 MST
Monitoring - Our developer team has taken action to restore load times to normal. We will continue to monitor the results.

Feb 14, 11:49 MST
Identified - Our Developer team has identified what is causing the long load times and are actively correcting this.

Feb 14, 11:43 MST
Investigating - Our team is actively investigating the cause of these page errors.

A subset of users are experiencing longer than normal load times and page timeouts when accessing Canvas

Feb 12, 15:31 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 12, 15:27 MST
Investigating - A subset of users are experiencing longer than normal load times and page timeouts when accessing Canvas. Our Devops team is investigating the issue, we'll provide an update shortly.

A small amount of users are experiencing long load times when accessing Canvas.

Feb 11, 11:22 MST
Resolved - This incident has been resolved.

Feb 11, 11:04 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 11, 10:59 MST
Identified - Our team is aware that some users may be seeing long load times within Canvas and are actively working to correct this.

A small amount of users are experiencing longer than normal load times when accessing Canvas.

Feb 11, 09:57 MST
Resolved - This incident has been resolved.

Feb 11, 09:48 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Some Canvas users are experiencing long load times or page time outs when accessing Canvas

Feb 10, 09:20 MST
Resolved - This incident has been resolved.

Feb 10, 09:15 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 10, 09:09 MST
Investigating - Some Canvas users are experiencing long load times or page time outs when accessing Canvas. Our DevOps team are currently investigating this issue, and we'll provide an update shortly.

Some Canvas users are experiencing long load times or page time outs when accessing Canvas.

Feb 10, 01:54 MST
Resolved - This incident has been resolved.

Feb 10, 01:52 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 10, 01:49 MST
Identified - The issue has been identified and a fix is being implemented.

Feb 10, 01:44 MST
Investigating - We are currently investigating this issue.

Some users may have experienced slow load times or page errors in Canvas

Feb 7, 13:30 MST
Resolved - Our team was able to identify and resolve the load times and page errors inside of Canvas.

Feb 7, 12:51 MST
Investigating - A small amount of Canvas users are running into longer than normal load times, or 504 error messages. We are currently looking into this issue.

Some Canvas users are experiencing long load times or page time outs when accessing Canvas.

Feb 5, 21:35 MST
Investigating - We are currently investigating this issue.

A very small group of users are experiencing long load times or page time outs when accessing Canvas.

Feb 5, 19:23 MST
Resolved - This incident has been resolved.

Feb 5, 19:15 MST
Update - We are continuing to investigate this issue.

Feb 5, 19:05 MST
Investigating - We are currently investigating the issue.

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