Canvas System Status

Problems with the Rich Content Editor

Jan 13, 11:19 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 13, 11:00 MST
Investigating - We have been made aware of users running into error when using the Rich Content Editor (RCE) within Canvas. Our developer team is currently investigating the problem.

Some users are experiencing long load times or page errors when accessing Canvas

Jan 12, 12:01 MST
Resolved - Load time have returned to normal.

Jan 12, 11:53 MST
Monitoring - Our team has added additional resources to help with the load times and page errors. We will continue to monitor this to ensure that service restores to normal.

Some US based users experiencing page errors when accesses Canvas.

Jan 8, 06:33 MST
Resolved - This incident has been resolved.

Jan 8, 06:29 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 8, 06:25 MST
Investigating - We are currently investigating this issue.

Some users are experiencing long load times or page time outs when accessing Canvas. This is happening in the EMEA region

Jan 7, 08:11 MST
Resolved - This incident has been resolved.

Jan 7, 08:05 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 7, 08:03 MST
Identified - The issue has been identified and a fix is being implemented.

Slow load times or error messages when accessing Canvas from Europe.

Dec 17, 08:34 MST
Resolved - This incident has been resolved.

Dec 17, 08:26 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 17, 08:21 MST
Investigating - Canvas is currently experiencing slow load times or error messages when accessing Canvas for the EMEA region.

Some US based users experiencing page errors when accesses Canvas.

Dec 16, 16:07 MST
Resolved - Our devops team was able to identify and resolve the issue. Users should not be able to access Canvas as expected.

Dec 16, 15:50 MST
Investigating - We are aware of users getting 500 errors when trying to access Canvas. Our devops team is currently investigating the issue.

A subset of users are experiencing long load times or error messages when accessing Canvas

Dec 15, 10:15 MST
Resolved - This incident has been resolved.

Dec 15, 10:08 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 15, 10:06 MST
Investigating - A subset of users are experiencing long load times or error messages when accessing Canvas. Our DevOps team is currently investigating the issue, and we'll provide an update shortly.

A subset of users are experiencing long load times or error messages when accessing Canvas

Dec 14, 06:03 MST
Resolved - This incident has been resolved.

Dec 14, 06:01 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 14, 05:52 MST
Identified - The issue has been identified and a fix is being implemented.

Dec 14, 05:47 MST
Investigating - We are currently investigating this issue.

A subset of users are experiencing long load times or error messages when accessing Canvas

Dec 10, 08:37 MST
Resolved - This incident has been resolved.

Dec 10, 08:30 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 10, 07:56 MST
Identified - The issue has been identified and a fix is being implemented.

A subset of users are experiencing long load times or error messages when accessing Canvas

Dec 9, 01:24 MST
Resolved - This incident has been resolved.

Dec 9, 01:22 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 9, 01:15 MST
Investigating - We are currently investigating this issue.

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