Canvas System Status

Source: http://status.instructure.com

Some users receiving 504 Timeout errors when attempting to access Canvas

Jan 31, 15:15 MST
Update - We are continuing to work on a fix for this issue.

Jan 31, 14:56 MST
Update - We are continuing to work on a fix for this issue.

Jan 31, 14:32 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 31, 14:22 MST
Investigating - We are currently investigating this issue.

Catalog was not available for some users for a brief period of time

Jan 30, 07:00 MST
Resolved - Some users trying to access Catalog were unable to do so for a brief period of time. Our engineering team identified the issue and were able to resolve the problem.

504 and 502 Errors When Accessing Canvas

Jan 26, 15:08 MST
Resolved - A fix has been pushed and it has resolved the issue. Thank you for your patience as we worked to resolve the issue.

Jan 26, 15:00 MST
Identified - The issue has been identified and a fix is currently being implemented.

Jan 26, 14:53 MST
Investigating - Some users are receiving 504 and 502 errors when attempting to access Canvas. Our engineering team is aware of the issue and are currently investigating.

Roll Call Errors - Cluster 85

Jan 25, 13:18 MST
Resolved - This incident has been resolved.

Jan 25, 13:11 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 25, 13:03 MST
Investigating - Some customers may be experiencing errors such as, "There was an error loading your section. Please try re-launching the tool" when attempting to launch the Roll Call Attendance tool in Canvas.

Our engineering team is aware of the issue and is currently investigating.

Some Users May Encounter Page Errors When Accessing Canvas

Jan 16, 08:39 MST
Resolved - This incident has been resolved.

Jan 16, 08:32 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 16, 08:04 MST
Investigating - We are currently investigating this issue.

Course Copy Errors

Jan 15, 18:30 MST
Resolved - Files were failing to copy over or users were getting an error when attempting to copy/import content from one course to another.

Some users in EMEA are unable to access Canvas.

Jan 14, 16:23 MST
Update - We are continuing to investigate this issue.

Jan 14, 16:22 MST
Investigating - We are currently investigating this issue.

Canvas Phone Support Unavailable

Jan 11, 21:46 MST
Resolved - This incident has been resolved.

Jan 11, 21:44 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 11, 21:42 MST
Identified - The provider for Canvas Support's phone service is currently having an outage. Users may not be able to contact Support via phone. Please use other means of contact until this is resolved.

Canvas Catalog Availability is Degraded

Jan 11, 15:11 MST
Resolved - This incident has been resolved.

Jan 11, 15:08 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 11, 15:03 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 11, 15:00 MST
Investigating - Some users may be unable to access Catalog.

New Quizzes API Errors

Jan 10, 12:28 MST
Resolved - This incident has been resolved.

Jan 10, 12:20 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 10, 12:04 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 10, 11:57 MST
Investigating - Our engineers are investigating New Quizzes receiving API errors. While normal access to New Quizzes remains unaffected, copying or syncing New Quizzes is resulting in error messages

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