Canvas System Status

Source: http://status.instructure.com

Admin and New Analytics Failing to Respond Intermittently

May 16, 15:20 MDT
Resolved - This incident has been resolved.

May 16, 15:05 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 16, 14:48 MDT
Investigating - Some users may encounter long load times or "failed to respond" errors when accessing New Analytics or Admin Analytics.

Students are seeing errors when accessing connected Grade Exchange assignments.

May 13, 08:19 MDT
Investigating - We are currently investigating this issue.

Region-specific Increased Latency in Canvas Catalog

May 9, 15:17 MDT
Resolved - This incident has been resolved.

May 9, 15:11 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 9, 15:03 MDT
Identified - The issue has been identified and a fix is being implemented.

May 9, 15:01 MDT
Investigating - Some users in the North American region may encounter latency when accessing Canvas Catalog.

Page Errors When Accessing Newly Created Content in Canvas

May 9, 09:12 MDT
Investigating - A small amount of users may encounter page errors when accessing newly created content in Canvas.

Some users are currently unable to use our chat functionality

May 8, 06:08 MDT
Resolved - This incident has been resolved.

May 8, 05:19 MDT
Investigating - We are currently investigating this issue.

Salesforce Maintenance Impacting our Support Communication Channels

May 8, 02:02 MDT
Resolved - Maintenance is now finished, and our chat function is available again.

Thank you for your patience.

May 8, 01:45 MDT
Investigating - Salesforce maintenance - our chat function is currently unavailable.
Our phone system is operational.
Thank you for your patience during the maintenance.

Some users are seeing a page error when viewing assignments.

May 7, 10:14 MDT
Resolved - This incident has been resolved.

May 7, 10:13 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 7, 10:07 MDT
Identified - The issue has been identified and a fix is being implemented.

Canvas Data 2 had missing tables and slow job responses

Apr 24, 02:30 MDT
Resolved - CD2 users table has some missing records because data is incorrect in Canvas and needed to be fixed. This has been corrected and Canvas Data is functioning normally again.

Some users may be seeing error messages when loading files

Apr 20, 12:55 MDT
Identified - The issue has been identified and a fix is being implemented.

Apr 20, 12:42 MDT
Investigating - We are currently investigating this issue.

Canvas Data 2 not refreshing some data since April 11th, 2024

Apr 19, 09:23 MDT
Monitoring - A fix has been implemented and we are monitoring the results.

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