System Status

Post date: Monday, April 24, 2017 - 1:48pm

Apr 24, 11:48 MDT
Monitoring - The Engineering and Operations team have implemented a fix to the way jobs process. This fix has been running and has improved the wait time considerably. This is a temporary fix that will help them improve Jobs long term. We will continue to monitor and provide updates as they become available.

Apr 24, 10:04 MDT
Update - The Engineering and Operations team have identified the cause of the issue and are taking steps to alleviate the pressure on the system. This is a process by which asynchronous jobs (e.g. grading, notifications, SIS imports) are migrated from one processing node to another in order to “cool” any “hotspots” that may have formed. This is a “auto-manual” process, which takes some time, as moving live data around requires a steady hand.

Apr 24, 08:30 MDT
Investigating - Jobs related to Canvas imports and exports are backed up, for some users, at this time. We are investigating the cause and will provide updates every 30 minutes.

Post date: Monday, April 24, 2017 - 10:16am

Apr 24, 08:16 MDT
Resolved - Test sites are now available again for all users. We appreciate your patience with this situation, and sincerely apologize for any inconvenience this may have caused.

Apr 23, 13:12 MDT
Identified - Our Beta and Test environment within Canvas is currently down. Our DevOps team is working to resolve this issue as quickly as possible. Thank you for your patience in this matter.

Post date: Sunday, April 23, 2017 - 11:39am

Apr 23, 09:39 MDT
Resolved - Users in the AU/NZ region were unable to access Canvas. This occurred between 8:55 AM MDT and 9:31 AM MDT. Our DevOps team was able to identify and resolve the issue shortly after it occurred. We apologize for the interruption of service, thank you for your patience during this time.

Apr 23, 09:21 MDT
Identified - Users in the AU/NZ region are currently unable to access Canvas. Our Operations team has identified the issue and is working to resolve the issue. Thank you for your patience during this time.

Post date: Saturday, April 22, 2017 - 7:53pm

Apr 22, 17:53 MDT
Resolved - Users in the AU/NZ region were briefly unable to access Canvas today between 5:42 and 5:50 pm MDT. Our DevOps team was able to quickly identify and resolve the issue shortly after it occurred. We apologize for the interruption of service, thank you for your patience.

Post date: Friday, April 21, 2017 - 9:10am

Apr 21, 07:10 MDT
Resolved - Users in parts of North America were briefly unable to access Canvas. Our Operations team was able to quickly identify the issue and implement a solution.

This occurred between 05:50 AM MDT and 06:10 AM MDT. Our DevOps team was able to identify and resolve the issue shortly after it occurred

Thank you for your patience during this time.

Post date: Friday, April 21, 2017 - 12:00am

Apr 20, 22:00 MDT
Resolved - Users in the AU/NZ region were briefly unable to access Canvas. Our Operations team was able to quickly identify the issue and implement a solution.

This occurred between 7:14 PM MDT and 7:27 PM MDT. Our DevOps team was able to identify and resolve the issue shortly after it occurred

Thank you for your patience during this time.

Post date: Wednesday, April 19, 2017 - 3:21pm

Apr 19, 13:21 MDT
Resolved - SCORM imports continue to run smoothly. We appreciate your patience as we worked to resolve this issue!

Apr 19, 12:57 MDT
Update - SCORM imports from earlier today (from before our first update this morning) have now finished processing, and new imports are running normally. We’ll continue monitoring things for a bit, to ensure all is well.

Apr 19, 12:45 MDT
Monitoring - Queued SCORM imports from earlier today are now completing more quickly, with the import resources our engineers have applied. We’ll continue to monitor these imports until wait times are back to a normal level.

Apr 19, 12:13 MDT
Identified - Our engineers have identified the cause of the stalled imports and have implemented a fix to address the issue. The imports are now running again, but in a queue - they may take a bit longer to fully process. We are watching the queue to ensure everything is running smoothly. We’ll provide another update as soon as possible.

Apr 19, 12:01 MDT
Investigating - SCORM package imports are stalling soon after users start the import process. In Canvas courses, these appear as if they are still importing, but never complete successfully. Our engineers are looking into the issue now. We will add an update here as soon as we have more information. We apologize for any trouble this is causing for you today, and appreciate your patience as we investigate the issue.