Canvas System Status

Jul 18, 09:39 MDT
Resolved - Our DevOps team was able to isolate the cause and resolve the issue. Thank you for your patience and we apologize for any inconvenience this may have caused your users.

Jul 18, 09:19 MDT
Investigating - We are aware of some users in the Sydney Region being unable to access Canvas. Our DevOps team is working on resolving this issue. We apologize for any disruption experienced by your users.

Jul 17, 11:32 MDT
Resolved - This incident has been resolved.

Jul 17, 11:31 MDT
Update - Our DevOps team was able to isolate the cause and resolve the issue. Thank you for your patience and we apologize for any inconvenience this may have caused your users.

Jul 17, 11:15 MDT
Investigating - We are aware of page errors and slow load times affecting a small portion of US-based users. Our DevOps team is working on resolving this issue. We apologize for any disruption experienced by your users.

Jul 12, 23:28 MDT
Resolved - Some users in the US were unable to access Canvas from 11:10 PM to 11:19 PM (MST). We are sorry for the inconvenience, and we'll continue to monitor this to avoid any further interruptions.

Jul 12, 09:53 MDT
Investigating - Customers with administrative access to Service Cloud are unable to perform the "post" action to cases. When attempting to do so, users receive a permission error. We are aware of the issue and are working with our partners to resolve it as soon as possible. We apologize for the inconvenience.

Jul 12, 03:42 MDT
Resolved - This incident has been resolved.

Jul 12, 03:17 MDT
Update - The Report a problem function is now operational for all users. Thank you for your patience and we apologize for any inconvenience caused.

Jul 12, 02:18 MDT
Monitoring - The report a problem is now available to users. We are continuing to investigate any degraded performance users may be experiencing.

Jul 12, 02:06 MDT
Investigating - Selecting the Report a Problem item in your help menu is currently unavailable. Our Services team is currently investigating. We apologize for any inconvenience caused.

Jul 12, 01:30 MDT
Investigating - Canvas Support is currently unable to send follow up emails to our users who contact us via Phone or Chat. Please still continue to use these services but if a follow up email is required you may experience a significant delay. Our Services team is actively investigating the issue. We apologize for any inconvenience caused.

Jun 29, 09:57 MDT
Update - Our engineers are testing the fix they've prepared in a staging environment for the issue that is causing some imports and exports to run slowly or fail this morning. We hope to have it ready and out the door soon. We'll provide another update in 15 minutes. We apologize for the trouble this is causing for you and your users.

Jun 29, 09:32 MDT
Identified - Our engineers have identified the likely cause of the trouble. They're preparing a change that should improve performance shortly. We'll provide another update in 15 minutes.

Jun 29, 09:02 MDT
Update - We are continuing to investigate this issue.

Jun 29, 08:43 MDT
Investigating - Imports and exports are running slowly or failing for some users. This includes course imports / exports and jobs like manual SIS imports and running reports. Our engineers are investigating. Sorry for the trouble! We'll provide an update in 15 minutes.

Jun 29, 05:41 MDT
Resolved - Our DevOps team has resolved the Imports and Exports Queue. We apologize for any inconvenience that this may have caused.

Jun 29, 05:25 MDT
Investigating - Canvas Users in Europe and the UK region may be experiencing failures Importing and Exporting Data starting at 12:20pm BST. Our DevOps team is aware of the issue and is actively investigating. We apologize for any inconvenience caused.

Jun 29, 03:50 MDT
Resolved - Our DevOps team has resolved the Imports and Exports Queue. We apologize for any inconvenience that this may have caused.

Jun 29, 03:36 MDT
Monitoring - Our DevOps team has assigned more resources to the region. We are seeing data queues drop and we are continuing monitor. Thank you for your patience and we apologize for the inconvenience caused.Our DevOps team has assigned more resources

Jun 29, 03:31 MDT
Update - We are continuing to investigate this issue.

Jun 29, 03:03 MDT
Update - We are continuing to investigate this issue.

Jun 29, 03:02 MDT
Investigating - Canvas Users in Europe and the UK region may be experiencing failures Importing and Exporting Data starting at 10:00am BST. Our DevOps team is aware of the issue and is actively investigating. We apologize for any inconvenience caused.

Jun 29, 02:03 MDT
Investigating - Canvas Users in our Asia Pacific region may be experiencing failures Importing and Exporting Data starting between 1:40am MST. Our DevOps team is aware of the issue and is actively investigating. We appologise for any inconvenience caused.

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