Canvas System Status

Source: http://status.instructure.com

Some users in EMEA are unable to access Canvas.

Jan 14, 16:23 MST
Update - We are continuing to investigate this issue.

Jan 14, 16:22 MST
Investigating - We are currently investigating this issue.

Canvas Phone Support Unavailable

Jan 11, 21:46 MST
Resolved - This incident has been resolved.

Jan 11, 21:44 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 11, 21:42 MST
Identified - The provider for Canvas Support's phone service is currently having an outage. Users may not be able to contact Support via phone. Please use other means of contact until this is resolved.

Canvas Catalog Availability is Degraded

Jan 11, 15:11 MST
Resolved - This incident has been resolved.

Jan 11, 15:08 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 11, 15:03 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 11, 15:00 MST
Investigating - Some users may be unable to access Catalog.

New Quizzes API Errors

Jan 10, 12:28 MST
Resolved - This incident has been resolved.

Jan 10, 12:20 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 10, 12:04 MST
Identified - The issue has been identified and a fix is being implemented.

Jan 10, 11:57 MST
Investigating - Our engineers are investigating New Quizzes receiving API errors. While normal access to New Quizzes remains unaffected, copying or syncing New Quizzes is resulting in error messages

Support services may be temporarily unavailable

Jan 9, 14:48 MST
Resolved - This incident has been resolved.

Jan 9, 14:41 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 9, 14:25 MST
Investigating - We are currently investigating this issue.

Canvas Phone Support down

Jan 8, 14:18 MST
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 8, 14:18 MST
Update - We are continuing to investigate this issue.

Jan 8, 14:07 MST
Investigating - We are currently investigating this issue.

Canvas Phone Support down

Jan 2, 13:31 MST
Update - Our Phone Service is still being looked into. Please reach out to Support using Chats or Email.

Jan 2, 13:14 MST
Investigating - Canvas Phone Support is currently down and we are working with our provider about the situation.

Users are having an issue logging into badgr.com

Dec 19, 12:40 MST
Investigating - Users are currently having an issue logging into badgr.com. This has not affected eu.badgr.com, ca.badgr.com, or au.badgr.com. We are currently investigating this issue.

Some Users May Encounter Page Errors When Accessing Canvas

Dec 13, 16:26 MST
Update - The fix for this behavior is ongoing, we will update this page as more information becomes available.

Dec 13, 16:01 MST
Update - We are currently implementing a fix for this behavior. You can check back on this status page for more information as it becomes available.

Dec 13, 15:39 MST
Monitoring - Some users may encounter 404-type errors when accessing new content in Canvas. We have identified the cause and are implementing a fix.

Mastery Connect is having issues loading student assessment content

Dec 13, 10:17 MST
Update - We are continuing to work with our service provider to restore the student assessment experience and other Learnosity-based services.

Dec 13, 10:01 MST
Update - We are continuing to work with our service provider to restore the student assessment experience and other Learnosity-based services.

Dec 13, 09:31 MST
Update - We are continuing to investigate this issue.

Dec 13, 09:30 MST
Update - Any services using the Learnosity experience, including Mastery Connect assessment content and New Quiz calculator tools, are experiencing an outage. We are working with our service provider to address the issue as soon as possible. We are also continuing to explore alternative solutions to mitigate the impact of the incident for the student experience.

Dec 13, 09:13 MST
Update - We are continuing to investigate this issue. We have also found that resources for New Quizzes are degraded.

Dec 13, 09:10 MST
Update - We are continuing to investigate this issue.

Dec 13, 09:00 MST
Update - The student test taking experience is experiences intermittent outages due to an outage with an external service provider. Teachers may also see slowness loading assessments. The team is currently investigating.

Dec 13, 08:54 MST
Investigating - We are currently investigating this issue.

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